NEAX2400 ICS Business Features and Specifications
Page 140
NDA-24143, Issue 4
C-17 Consultation Hold - All Calls
Interactions (cont’d)
5. Features that cannot be activated while a station user has a party in CONSULTATION HOLD-
ALL CALLS are:
EXECUTIVE RIGHT-OF-WAY [E-1]
TRUNK ANSWER FROM ANY STATION [T-8]
CALL BACK, Activate or Cancel [C-1]
CALL PICKUP-DIRECT [C-30]
CALL FORWARDING, Activate or Cancel [C-2, 3, 5]
OUTGOING TRUNK QUEUING, Cancel [O-2]
SPEED CALLING-INDIVIDUAL, Entry [S-21]
MESSAGE REMINDER [M-19D]
6. All other features may be activated as long as the station user’s line CLASS OF SERVICE-
INDIVIDUAL [C-15] allows that feature.
7. Upon establishing a CONSULTATION HOLD-ALL CALLS connection and dialing a third party,
if the station user receives Busy or Reorder Tone instead of Ringback Tone, the station user
flashes once to disconnect the tone and reconnect the second party.
8. Upon establishing a CONSULTATION HOLD-ALL CALLS connection and dialing a
MISCELLANEOUS TRUNK ACCESS [M-2] code, if no Dial Tone is given (after the trunk is
seized), or if a mistake is made in dialing, or if intercept announcement or a permanent tone is
given, the station user must go on-hook and wait for Ringback Tone.
9. A station user, who established CONSULTATION HOLD-ALL CALLS, is reconnected to the
party in soft hold when the third party disconnects.
10. When using CALL TRANSFER-ALL CALLS [C-11] from a station (second party) to another
station or trunk (third party), the control station can transfer the call during ringing (blind transfer).
When the control station goes on-hook, the station in soft hold is connected to the third party’s
connection and hears Ringback Tone. A variable timer is set when the controlling station goes
on-hook. If the timer times out before the third party answers, the control station will receive
Ringback Tone.
11. Reorder Tone is returned to the station using CONSULTATION HOLD-ALL CALLS when the
following actions occur:
• The user attempts to place an off-net call using MISCELLANEOUS TRUNK ACCESS
[M-2] on a restricted route.
• The user dials the number of an unassigned station or station residing in an
inaccessible tenant via Tenant Service.
• The user dials vacant or invalid first digit (no assignment in the ANPD command either
for level or connection status).
• The “XFR” key or FLASH BUTTON-D
term
[F-3D] is used instead of momentarily
pressing the switchhook. A FLASH BUTTON-D
term
[F-3D] is required for a Connection
Index of B, Busy.
To Next Page
Loading...
