NEAX2400 ICS Business Features and Specifications
NDA-24143, Issue 4
Page 191
Dial Access To Attendant D-2
D-2 Dial Access To Attendant
General Description
This feature allows a station user to access the ATTENDANT CONSOLE [A-3] by dialing the operator call
code.
Operating Procedure
To access the Attendant:
1. The station user dials the operator call code; receives Ringback Tone.
2. The ATND lamp for the INCOMING CALL IDENTIFICATION [I-2] flashes; Attendant answers the
call.
Service Conditions
1. The operator call code will be maximum of 6 digits. Normally “0” should be assigned as the
operator call code.
2. All stations, including fully restricted stations, can originate a call to the Attendant.
3. If TENANT SERVICE [T-12] is provided, each tenant group may access their own ATTENDANT
CONSOLE [A-3] via the same code.
4. This feature allows any station user or dial repeating TIE Line trunk to reach the ATTENDANT
CONSOLE [A-3] by dialing an operator call code, usually but not necessarily a “0”. The
ATTENDANT CONSOLE [A-3] may complete these calls to trunk facilities if allowed by the
station's CLASS OF SERVICE [C-15]. There is no restriction on the ATTENDANT CONSOLE
[A-3] extending a station call to another station.
Interactions
1. Stations will terminate to the Attendant Console located in the same tenant when the station dials
“0”.
2. Stations in Tenant A will terminate to the Attendant Console of Tenant B if Tenant A is not
equipped with an Attendant Console. Tenant B’s Attendant Console must be programmed to
accept the calls from Tenant A.
3. Stations may dial the ASAT number to terminate at a specific Attendant Console. See
INDIVIDUAL ATTENDANT ACCESS [I-6].
4. When the system is in the night mode, a station dialing “0” can be answered by the assigned
ATTENDANT NIGHT TRANSFER [A-19] station, if provided. However, when the ASAT number
is dialed in the Night mode, Reorder Tone is returned. No connection to the ATTENDANT NIGHT
TRANSFER [A-19] is allowed.
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