NEC NEAX 2400 ICS - Answer Hold - Attendant

NEAX2400 ICS Business Features and Specifications
Page 46
NDA-24143, Issue 4
A-98 Answer Hold - Attendant
A-98 Answer Hold - Attendant
General Description
This feature enables an Attendant to answer an incoming call by pressing the “ANS” key or flashing ICI
key. If the Attendant is already engaged in a call, pressing one of these keys places the first call on Hold
and automatically connects the second one. Use of “ANS” key or ICI key speeds call handling, while
Answer Hold prevents accidental call dropping.
Operating Procedure
To answer a call while engaged in a two-party call:
1. While the Attendant is engaged in a station/trunk call, another call terminates at the Attendant
Console.
2. The Attendant presses the “ANS” key or ICI key; the original call is placed on Hold (MUSIC ON
HOLD [M-7]). The LED of the “ATND” key goes out and that of “HLD” key lights.
3. The Attendant is connected to the second party. (“ATND” key LED lights.)
Note:
Subsequently, when the “ANS” key is pressed, the calls connected to the Attendant will be placed on Hold
(if there is an idle loop).
To answer a call while engaged in a three-way call:
1. While engaged in a three-way call, another call terminates at the Attendant Console.
2. The Attendant presses the “ANS” key or ICI key; currently lit LEDs of the “ATND” key and the
“ANS” key go out. The “TALK” key LED goes out and that of the “SRC” key lights. The parties
formerly connected to the Attendant remain connected to each other.
3. The LEDs of ICI key and the “ATND” key light. The Attendant is connected to the incoming call.
Service Conditions
1. Activation of this service is determined in individual (two-party call or three-way call) System
Data.
2. When the Attendant is engaged in a two-party call:
a.) If there is no idle loop when the Attendant presses “ANS” key or ICI key, the party
currently connected to the Attendant will be placed on Hold (MUSIC ON HOLD [M-7]),
but the Attendant cannot answer the second call.
b.) When the number of available Attendants exceeds the number of incoming calls, the
status of each Attendant Console will be one of the following:
(1) The connected call will be placed on Hold, and the Attendant will be connected to the
second call.
(2) The connected call will be placed on Hold, and the attendant console will become
idle.
(3) No change
c.) ATTENDANT LOOP RELEASE [A-6] is not available when the call is placed on Hold.