NEAX2400 ICS Business Features and Specifications
NDA-24143, Issue 4
Page 13
Attendant Override A-7
A-7 Attendant Override
General Description
This feature permits an Attendant to enter a busy trunk connection within the NEAX2400 ICS, via the
Attendant Console [A-3]. Upon activation, a warning tone will be heard by the connected parties, after
which they will be connected with the Attendant in a three-way bridge.
Operating Procedure
To activate ATTENDANT OVERRIDE:
1. Press the “TKSL” key.
2. Dial the desired trunk route (2 or 3 digits) and the identification numbers (3 digits).
3. Upon receiving Busy Tone, press the Busy Verification (BV) key.
4. A two-burst tone is sent to the connected parties.
5. The Attendant can now monitor or join the connection.
6. Press the “RLS” key to disengage.
Service Conditions
1. This feature may be utilized during trunk-to-trunk calls (COT, FX, WATS, CCSA, TIE Lines).
2. This feature cannot be activated when the connected station/trunk is:
a.) dialing
b.) connected to a three-way connection.
c.) When a PRIVACY [P-14D, P-15D] feature is activated.
d.) connected to a route programmed for Line/Trunk, Privacy, CDN 44:PRV.
e.) listening to a tone (Dial, Reorder, Service Set, Busy, Ringback).
f.) protected by DATA LINE SECURITY [D-12].
g.) being connected to an Attendant loop.
h.) activating any conflicting feature, such as:
BUSY VERIFICATION [B-3]
BOSS- SECRETARY OVERRIDE [B-5]
CALL HOLD [C-6, C-6D]
CALL TRANSFER [C-10, C-11, C-11D]
CALL WAITING - TERMINATING [C-12]
CONSULTATION HOLD - ALL CALLS [C-17, C-17D]
DATA LINE SECURITY [D-12]
DATA PRIVACY ON DEMAND [D-17]
DIAL ACCESS TO ATTENDANT [D-2, D-71]
EXECUTIVE RIGHT-OF-WAY [E-1, E-1D]
EXCLUSIVE HOLD - D
term
[E-4D]
NON-EXCLUSIVE HOLD - D
term
[N-7D]
OFF-HOOK QUEUING [O-7]
OUTGOING TRUNK QUEUING [O-2, O-2D]
PRIVACY - D
term
[P-14D]
PRIVACY RELEASE [P-18]
THREE-WAY CALLING [T-2, T-2D]
VOICE CALL [V-2]
In each of the above instances, the Attendant will receive Reorder Tone.
To Next Page
Loading...
