NEAX2400 ICS Business Features and Specifications
NDA-24143, Issue 4
Page 311
Multiple Console Operation M-4
M-4 Multiple Console Operation
General Description
This feature allows one or more ATTENDANT CONSOLEs [A-3] to operate within the same system.
Operating Procedure
No manual operation is required.
Service Conditions
1. The maximum number of consoles per PIM is 4.
2. The maximum number of consoles allowable per system is as follows:
IMG (ICS) 16 IMG
x
16
MMG (ICS) 60 IMG
xh
32
UMG (ICS) 60 IMG
dxh
60
UMG
x
60
3. Each incoming call is displayed on an ATTENDANT CONSOLE [A-3], whether idle or busy. If all
Attendants are involved in processing calls when another Central Office call arrives, the CALL
WAITING LAMP [C-13] will light on all ATTENDANT CONSOLE [A-3]. This is a switched loop
Attendant operation.
4. If one of the ATTENDANT CONSOLE [A-3] enters the night mode, all calls addressed to the
Attendant will be directed to the other ATTENDANT CONSOLE [A-3]. However, the
ATTENDANT CONSOLE [A-3] that has entered the night mode must complete processing of all
calls already connected to it's loops.
5. A station can be connected to only one Attendant loop at a time. Any attempt at establishing
multiple connections will result in Reorder Tone being sent to the Attendant.
6. INTER-POSITION TRANSFER [I-5] is used to transfer calls between ATTENDANT CONSOLE
[A-3].
7. Two methods of operation are available for placing the system (or tenant group) into the night
mode:
a.) All ATTCON Change System Day to Night: When all ATTENDANT CONSOLE [A-3]
press the “NITE” key, the system (or associated TENANT [T-12]) enters the night mode.
Night to Day: When one ATTENDANT CONSOLE [A-3] releases the “NITE” key, the
system (or associated TENANT [T-12]) enters the day mode.
b.) Master ATTCON Change System Day to Night: When the designated master
ATTENDANT CONSOLE [A-3] presses the “NITE” key, the system (or associated
TENANT [T-12]) enters the night mode. If an ATTENDANT CONSOLE [A-3] other than
the master console presses the “NITE” key, only that console enters the night mode.
Night to Day: When the master ATTENDANT CONSOLE [A-3] releases the “NITE” key,
the system (or associated TENANT [T-12]) enters the day mode.
8. The automatic distribution of Attendant seeking calls is not provided (see Call Queuing). Any
ATTENDANT CONSOLE [A-3] assigned to the same tenant can answer a particular call; an
exception is an INTER - POSITION TRANSFER [I-5] directed call.
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