Nice HySecurity SlideSmart HD - Page 100

Table 16. Smart DC Controller - Troubleshooting
Display
Condition
Description
Alert, Error or
Fault
Possible Causes Solutions
ERROR 4
PRIMARY-
SECONDARY
COM
Smart DC
Controller has
detected a
communication
error between
primary and
scondary in
a dual gate
installation.
Several possible causes:
z Primary/Secondary communication
cable has not been installed correctly.
See Primary and Secondary Wiring
Connections.
z Primary/Secondary not congured
properly through Installer Menu.
z Operator not properly Operator not
properly earth grounded.
z Primary/Secondary communication
cable installed in same conduit as
high-voltage AC power.
z One operator does not have power
applied to it.
z One operator may have a different
software version.
1. Correct
communication
cable.
2. Verify each operator
is congured
properly via Installer
Menu. Set one
operator as Primary,
one as Secondary.
3. Install ground rod
per NEC/NFPA
standard.
4. Install separate
communication
cables conduit.
5. Ensure AC power
is present at both
operators and all
power switches are
ON.
6. Check software
version currently
loaded in operator
by pressing RESET.
Make sure both
operators are
running same
software version.
ERROR 5
No display
Display provides
no indication of
this error, but
it can appear
in START log
and means
that Smart DC
Controller has
detected a
serious internal
error.
Internal software/hardware error.
Report any instance of this error to
HySecurity Technical Support.
1. Turn both switches
off to reset software.
2. Update to latest
software version
using START.
3. Replace Smart DC
Controller.
TROUBLESHOOTING
SlideSmart HD Programming and Operations
100100
support.hysecurity.com