7.10.2 Utility—Automatic Two-way Recording—Extension Setting
Specify the Automatic Two-way Recording settings for each supervisor. These settings may be changed by a
programmer with a User (Administrator) account.
1. From the Select a Supervisor drop-down list, select a supervisor (specified in 7.10.1 Utility—Automatic
Two-way Recording—Supervisor Setting).
2. In UM Destination Mailbox specify the mailbox where the Automatic Two-way Recording data will be sent.
Select Add New Mailbox and specify a new mailbox number, or select an existing mailbox from the Select
Mailbox drop-down list.
3. In What type of calls to record, check the boxes to specify if internal calls, external calls, and/or calls
made to an incoming call distribution group will be recorded to the mailbox.
4. In Select User Extensions, click Add.
5. Select the check boxes for the agent extensions that the supervisor will control, and then click OK.
6. Click List View to confirm the current Automatic Two-way Recording settings for each supervised
extension.
7. Click OK when you have finished configuring settings and adding agent extensions for a supervisor.
Once these settings have been configured, supervisors can change settings for agent extensions they have
been assigned in 8.3.1 Users—Automatic Two-way Recording—Edit a Recording.
PC Programming Manual 135
7.10.2 Utility—Automatic Two-way Recording—Extension Setting
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