Panasonic KX-NS500 - Page 166

Maintenance Console Location
8.4.2 Users—ICDG Management—ACD Report
Feature Guide References
2.2.2.9 Supervisory Feature (ACD)
Call
Call—View Report
To display a report according to calls, follow the procedure below. This feature requires the Call Centre Feature
Enhancement activation key. If this activation key is not installed, the View Report button is greyed out.
1. Enter the report output conditions and click the View Report button.
2. The ACD Report - Call Report screen is displayed.
Item
Description
ACD Report - Call Report
Start Date The start date of the call.
Start Time The start time of the call. (HH:MM:SS)
End Date The end date of the call.
End Time The end time of the call. (HH:MM:SS)
Result The processing result. (Answered/Abandoned/Overflowed)
ICDG The incoming ICD Group number.
Answering Agent The answering member. (Extension Name/Extension Number)
Talk Time The talking time. (HH:MM:SS)
Wait Time The waiting time. (HH:MM:SS)
Trunk The incoming trunk group number.
Caller ID/CLIP The caller’s number.
3. Reports can be outputted in the following 2 ways.
• Export: Click the Export button to output the report to a local PC as a file.
• Print: Click the Print button to print the report.
4. Click the Close button to close the ACD Report - Call Report screen.
Maintenance Console Location
8.4.2 Users—ICDG Management—ACD Report
Feature Guide References
2.2.2.9 Supervisory Feature (ACD)
166 PC Programming Manual
8.4.2 Users—ICDG Management—ACD Report