Panasonic KX-NS500 - Page 168

Panasonic KX-NS500

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Maintenance Console Location

8.4.2 Users—ICDG Management—ACD Report

Feature Guide References

2.2.2.9 Supervisory Feature (ACD)

168 PC Programming Manual

8.4.2 Users—ICDG Management—ACD Report

Table of Contents

Default Chapter4
- Table of Contents4
1 Overview13
- Introduction14
- For Your Safety14
- Introduction16
- Entering Characters17
- PC Programming21
- Starting Web Maintenance Console21
- PC Programming Using Off-Line Mode25
- Editing and Printing Terminal Labels in Off-Line Mode30
2 Introduction of Web Maintenance Console31
- Introduction32
- Web Maintenance Console Accounts32
- Access Levels34
- Logging in to Web Maintenance Console37
- Easy Setup Wizard38
- Card Status39
- Extension Number Setting40
- Logout41
- Frequently Asked Questions (FAQ)42
3 Web Maintenance Console Home Screen51
- Home Screen52
4 Status57
- Status-Equipment Status58
- Status-Equipment Status-UPS58
- Status-Equipment Status-CS Information59
- Status-Equipment Status-PS Information60
- Status-Equipment Status-UM Port Status61
- Status-Equipment Status-USB62
5 System Control63
- System Control-Program Update64
- System Control-Program Update-Download Program File65
- System Control-Program Update-Update Program File67
- System Control-Program Update-Plug and Update68
- System Control-MOH69
- System Control-MOH-Install69
- System Control-MOH-Delete70
- System Control-MOH-Status / Backup71
- System Control-System Reset72
- System Control-System Shutdown73
6 Tool75
- Tool-System Data Backup76
- Tool-System Data Backup-Backup to USB76
- Tool-System Data Backup-Backup to NAS77
- Tool-NDSS Link Data Clear78
- Tool-Call Pickup for My Group79
- Tool-Extension List View80
- Tool-Import81
- Tool-Export86
- Tool-Screen Customise87
- Tool-UM Data Backup88
- Tool-UM Data Backup-Manual Backup89
- Tool-UM Data Backup-Scheduled Backup90
- Tool-UM Data Restore91
- Tool-UM Backup History93
- Tool-DXDP All OUS94
- Tool-Contact Information95
- Tool-UT Option Setting96
- Tool-URL Information97
- Tool-SVM (Simplified Voice Message)98
- Tool-SVM (Simplified Voice Message)-Delete All Recording98
- Tool-SVM (Simplified Voice Message)-Check Current Usage98
7 Utility99
- Utility-Diagnosis100
- Utility-Diagnosis-Card Diagnosis100
- Utility-Diagnosis-Ping101
- Utility-File102
- Utility-File-File Transfer PC to PBX102
- Utility-File-File Transfer PBX to PC103
- Utility-File-File View104
- Utility-File-File Delete105
- Utility-File-Message File Transfer PC to PBX106
- Utility-File-Message File Transfer PBX to PC107
- Utility-Log108
- Utility-Log-Error Log108
- Utility-Log-Syslog110
- Utility-Log-Web-MC Event Log111
- Utility-Log-UM System Log112
- Utility-Log-Call Control Log113
- Utility-Monitor/Trace114
- Utility-Monitor/Trace-ISDN/QSIG Protocol Trace114
- Utility-Monitor/Trace-V-IPGW Protocol Trace115
- Utility-Monitor/Trace-V-SIPGW Protocol Trace116
- Utility-Monitor/Trace-CS Status Monitor117
- Utility-Monitor/Trace-UM System Trace (Internal)118
- Utility-Monitor/Trace-E1 Signalling Bit Monitor119
- Utility-Monitor/Trace-E1 Line Trace120
- Utility-Report121
- Utility-Report-Digital Trunk Error Report121
- Utility-Report-IP Extension Statistical Information122
- Utility-Report-UM View Reports123
- Utility-Report-E-Mail Report126
- Utility-Activation Key Installation127
- Utility-Email Notification128
- Utility-Email Notification-Alert128
- Utility-Email Notification-System Analysis129
- Utility-Email Notification-Test Email130
- Utility-Command131
- Utility-Command-UM Command131
- Utility-UM - System Prompts Customisation132
- Utility-Automatic Two-Way Recording134
- Utility-Automatic Two-Way Recording-Supervisor Setting134
- Utility-Automatic Two-Way Recording-Extension Setting135
- Utility-Automatic Two-Way Recording-Extension Setting List136
- External Call137
- Utility-Automatic Two-Way Recording-Maintenance139
- Utility-UM - System Maintenance140
- Utility-CS-Web Connection141
8 Users143
- Users-User Profiles144
- Users-User Profiles-Advanced Setting146
- Users-Add User151
- Users-Add User-Single User151
- Users-Add User-Multiple Users155
- Users-Automatic Two-Way Recording156
- Users-Automatic Two-Way Recording-Edit a Recording156
- Users-Automatic Two-Way Recording-Record List157
- Users-ICDG Management158
- Users-ICDG Management-Group Monitor158
- Users-ICDG Management-ACD Report161
9 PBX Configuration-[1] Configuration169
- PBX Configuration-[1-1] Configuration-Slot170
- PBX Configuration-[1-1] Configuration-Slot-System Property176
- PBX Configuration-[1-1] Configuration-Slot-System Property-Main176
- System Status177
- PBX Configuration-[1-1] Configuration-Slot-System Property-Site188
- Sip Extension208
- PBX Configuration-[1-1] Configuration-Slot-System Property-Slot Summary219
- PBX Configuration-[1-1] Configuration-Slot-System Property-NSVM222
- PBX Configuration-[1-1] Configuration-Slot-Activation Key Status229
- PBX Configuration-[1-1] Configuration-Slot-Voip Property232
- PBX Configuration-[1-1] Configuration-Slot-Voip Property-Voip (Ext) Setting232
- PBX Configuration-[1-1] Configuration-Slot-Voip Property-Voip (Trunk) Setting235
- PBX Configuration-[1-1] Configuration-Slot-UM Card Property239
- PBX Configuration-[1-1] Configuration-Slot-UM Port Property242
- PBX Configuration-[1-1] Configuration-Slot-Port Property-Port Type View243
- PBX Configuration-[1-1] Configuration-Slot-V-SIPGW-Shelf Property244
- PBX Configuration-[1-1] Configuration-Slot-V-SIPGW-Card Property250
- PBX Configuration-[1-1] Configuration-Slot-V-SIPGW-Port Property251
- PBX Configuration-[1-1] Configuration-Slot-V-IPGW-Shelf Property280
- Incoming Call285
- PBX Configuration-[1-1] Configuration-Slot-V-IPGW-Shelf Property-GK Settings294
- PBX Configuration-[1-1] Configuration-Slot-V-IPGW-Shelf Property-Hunt Pattern295
- PBX Configuration-[1-1] Configuration-Slot-V-IPGW-Port Property296
- Call Distribution Port Group297
- PBX Configuration-[1-1] Configuration-Slot-V-IPEXT-Card Property298
- PBX Configuration-[1-1] Configuration-Slot-V-IPEXT-Port Property303
- PBX Configuration-[1-1] Configuration-Slot-V-SIPEXT-Card Property314
- PBX Configuration-[1-1] Configuration-Slot-V-SIPEXT-Port Property316
- PBX Configuration-[1-1] Configuration-Slot-V-IPCS-Card Property326
- PBX Configuration-[1-1] Configuration-Slot-V-IPCS-Port Property330
- PBX Configuration-[1-1] Configuration-Slot-V-UTEXT-Card Property335
- PBX Configuration-[1-1] Configuration-Slot-V-UTEXT-Port Property338
- PBX Configuration-[1-1] Configuration-Slot-Extension-Card Property349
- Slt Power Supply351
- PBX Configuration-[1-1] Configuration-Slot-Extension-Port Property353
  - Xdp Mode354
  - Parallel Telephone Ringing354
- PBX Configuration-[1-1] Configuration-Slot-Card Property - LCO Type358
- PBX Configuration-[1-1] Configuration-Slot-Port Property - LCO Port366
- PBX Configuration-[1-1] Configuration-Slot-Card Property - PRI Type370
- PBX Configuration-[1-1] Configuration-Slot-Port Property - PRI Port379
- Network Configuration384
- PBX Configuration-[1-1] Configuration-Slot-Card Property-E1 Type390
- PBX Configuration-[1-1] Configuration-Slot-Card Property-E1 Type Line Signal Setting393
- PBX Configuration-[1-1] Configuration-Slot-Card Property-E1 Type MFC-R2 Setting 1397
- PBX Configuration-[1-1] Configuration-Slot-Card Property-E1 Type MFC-R2 Setting 2401
- PBX Configuration-[1-1] Configuration-Slot-Port Property-E1 Port406
- PBX Configuration-[1-1] Configuration-Slot-Expansion Unit1/Expansion Unit2/Expansion Unit3411
- PBX Configuration-[1-1] Configuration-Slot-DOORPHONE Card-Card Property413
- PBX Configuration-[1-2] Configuration-Portable Station415
- PBX Configuration-[1-3] Configuration-Option418
- PBX Configuration-[1-4] Configuration-Clock Priority420
- PBX Configuration-[1-5] Configuration-DSP Resource421
- PBX Configuration-[1-5-1] Configuration-DSP Resource-Setting421
- PBX Configuration-[1-5-1] Configuration-DSP Resource-Setting-DSP Resource Advisor425
- PBX Configuration-[1-5-2] Configuration-DSP Resource-Usage426
10 PBX Configuration-[2] System427
- PBX Configuration-[2-1] System-Date & Time428
- PBX Configuration-[2-1-1] System-Date & Time-Date & Time Setting428
- PBX Configuration-[2-1-2] System-Date & Time-SNTP / Daylight Saving429
- PBX Configuration-[2-1-2] System-Date & Time-SNTP / Daylight Saving-Daylight Saving431
- PBX Configuration-[2-2] System-Operator & BGM433
- PBX Configuration-[2-3] System-Timers & Counters435
- PBX Configuration-[2-4] System-Week Table454
- PBX Configuration-[2-4] System-Week Table-Time Setting454
- PBX Configuration-[2-5] System-Holiday Table457
- PBX Configuration-[2-6] System-Numbering Plan460
- PBX Configuration-[2-6-1] System-Numbering Plan-Main460
  - Trunk Group Access462
  - Doorphone Call463
  - Group Paging464
  - Single Co Line Access465
  - Directed Call Pickup466
  - Group Paging Answer467
  - Automatic Callback Busy Cancel467
  - Account Code Entry468
  - Door Open470
  - Walking Extension477
  - Manual Call Waiting for Extension Call478
  - Automatic Call Waiting478
  - Incoming Call Queue Monitor479
  - Extension Feature Clear483
  - Busy out Cancel485
  - Simplified Voice Message Access486
  - Other Pbx Extension486
- PBX Configuration-[2-6-2] System-Numbering Plan-Quick Dial489
- PBX Configuration-[2-6-3] System-Numbering Plan-B/NA DND Call Feature490
- Automatic Callback Busy492
- PBX Configuration-[2-7] System-Class of Service493
- PBX Configuration-[2-7-1] System-Class of Service-COS Settings493
  - Transfer to Co496
  - Account Code Mode496
  - Dnd Override498
  - Executive Busy Override500
  - Executive Busy Override Deny500
  - Door Unlock505
- PBX Configuration-[2-7-2] System-Class of Service-External Call Block510
- PBX Configuration-[2-7-3] System-Class of Service-Internal Call Block511
- PBX Configuration-[2-8] System-Ring Tone Patterns512
- PBX Configuration-[2-8-1] System-Ring Tone Patterns-Call from CO512
- PBX Configuration-[2-8-2] System-Ring Tone Patterns-Call from DOORPHONE513
- PBX Configuration-[2-8-3] System-Ring Tone Patterns-Call from Others514
- PBX Configuration-[2-9] System-System Options516
- PBX Configuration-[2-10] System-Extension CID Settings545
- Caller ID Signal Type546
- PBX Configuration-[2-11] System-Audio Gain549
- PBX Configuration-[2-11-1] System-Audio Gain-Paging/Moh549
- PBX Configuration-[2-11-2] System-Audio Gain-Card551
11 PBX Configuration-[3] Group553
- PBX Configuration-[3-1] Group-Trunk Group554
- PBX Configuration-[3-1-1] Group-Trunk Group-TRG Settings554
  - Line Hunting Order555
  - Host Pbx Access Code559
- PBX Configuration-[3-1-2] Group-Trunk Group-Local Access Priority562
- PBX Configuration-[3-1-3] Group-Trunk Group-Caller ID Modification563
- PBX Configuration-[3-1-4] Group-Trunk Group-Dialling Plan568
- PBX Configuration-[3-1-4] Group-Trunk Group-Dialling Plan-Auto Assign570
- PBX Configuration-[3-1-5] Group-Trunk Group-Charge Rate571
- PBX Configuration-[3-2] Group-User Group572
- PBX Configuration-[3-3] Group-Call Pickup Group573
- PBX Configuration-[3-3] Group-Call Pickup Group-All Setting574
- PBX Configuration-[3-4] Group-Paging Group575
- PBX Configuration-[3-4] Group-Paging Group-All Setting577
- PBX Configuration-[3-4] Group-Paging Group-External578
- PBX Configuration-[3-5] Group-Incoming Call Distribution Group579
- PBX Configuration-[3-5-1] Group-Incoming Call Distribution Group-Group Settings579
  - Overflow Queuing Busy582
  - Overflow no Answer583
  - Queuing Time Table585
  - Extension no Answer Redirection Time586
- PBX Configuration-[3-5-1] Group-Incoming Call Distribution Group-Group Settings-Member List591
- Delayed Ring592
- PBX Configuration-[3-5-2] Group-Incoming Call Distribution Group-Queuing Time Table593
- PBX Configuration-[3-5-3] Group-Incoming Call Distribution Group-Miscellaneous594
- PBX Configuration-[3-5-4] Group-Incoming Call Distribution Group-ACD Supervisor598
- PBX Configuration-[3-6] Group-Extension Hunting Group599
- PBX Configuration-[3-6] Group-Extension Hunting Group-Member List601
- PBX Configuration-[3-7] Group-UM Group602
- PBX Configuration-[3-7-1] Group-UM Group-System Settings602
- PBX Configuration-[3-7-2] Group-UM Group-Unit Settings604
- PBX Configuration-[3-7-2] Group-UM Group-Unit Settings-Member List605
- PBX Configuration-[3-8] Group-PS Ring Group606
- PBX Configuration-[3-8] Group-PS Ring Group-Member List608
- PBX Configuration-[3-9] Group-Conference Group609
- PBX Configuration-[3-9] Group-Conference Group-Member List611
- PBX Configuration-[3-10] Group-P2P Group612
- PBX Configuration-[3-11] Group-VM (DPT) Group613
- PBX Configuration-[3-11-1] Group-VM (DPT) Group-System Settings613
- PBX Configuration-[3-11-2] Group-VM (DPT) Group-Unit Settings615
- PBX Configuration-[3-11-2] Group-VM (DPT) Group-Unit Settings-Member List617
- PBX Configuration-[3-12] Group-VM (DTMF) Group620
- PBX Configuration-[3-12-1] Group-VM (DTMF) Group-System Settings620
- PBX Configuration-[3-12-2] Group-VM (DTMF) Group-Group Settings626
- PBX Configuration-[3-12-2] Group-VM (DTMF) Group-Group Settings-Member List628
12 PBX Configuration-[4] Extension629
- PBX Configuration-[4-1] Extension-Wired Extension630
- PBX Configuration-[4-1-1] Extension-Wired Extension-Extension Settings630
  - Paging Deny649
  - Slt Mw Mode653
- PBX Configuration-[4-1-1] Extension-Wired Extension-Extension Settings-CLIP Generate659
- PBX Configuration-[4-1-2] Extension-Wired Extension-FWD/DND662
- PBX Configuration-[4-1-3] Extension-Wired Extension-Speed Dial663
- PBX Configuration-[4-1-4] Extension-Wired Extension-Flexible Button664
- PBX Configuration-[4-1-4] Extension-Wired Extension-Flexible Button-Flexible Button Data Copy674
- PBX Configuration-[4-1-5] Extension-Wired Extension-PF Button675
- PBX Configuration-[4-1-6] Extension-Wired Extension-NDSS Link Data - Send676
- PBX Configuration-[4-1-7] Extension-Wired Extension-CLIP ID Table677
- PBX Configuration-[4-1-8] Extension-Wired Extension-Simplified Voice Message678
- PBX Configuration-[4-2] Extension-Portable Station680
- PBX Configuration-[4-2-1] Extension-Portable Station-Extension Settings680
- Svm Lock697
- PBX Configuration-[4-2-1] Extension-Portable Station-Extension Settings-CLIP Generate707
- PBX Configuration-[4-2-2] Extension-Portable Station-FWD/DND710
- PBX Configuration-[4-2-3] Extension-Portable Station-Flexible Button711
- PBX Configuration-[4-2-3] Extension-Portable Station-Flexible Button-Flexible Button Data Copy720
- PBX Configuration-[4-2-4] Extension-Portable Station-NDSS Link Data - Send721
- PBX Configuration-[4-2-5] Extension-Portable Station-CLIP ID Table722
- PBX Configuration-[4-1-6]Extension-Portable Station-Simplified Voice Message723
- PBX Configuration-[4-3] Extension-DSS Console725
- PBX Configuration-[4-3] Extension-DSS Console-DSS Key Data Copy735
13 PBX Configuration-[5] Optional Device737
- PBX Configuration-[5-1] Optional Device-Doorphone738
- PBX Configuration-[5-2] Optional Device-External741
- PBX Configuration-[5-3] Optional Device-Voice Message742
- PBX Configuration-[5-3-1] Optional Device-Voice Message-DISA System742
- PBX Configuration-[5-3-2] Optional Device-Voice Message-DISA Message748
- PBX Configuration-[5-3-3] Option Device - Voice Message - SVM750
- PBX Configuration-[5-4] Optional Device-External Relay753
- PBX Configuration-[5-5] Optional Device-External Sensor755
14 PBX Configuration-[6] Feature759
- PBX Configuration-[6-1] Feature-System Speed Dial760
- PBX Configuration-[6-2] Feature-Hotel & Charge762
- PBX Configuration-[6-3] Feature-Verification Code771
  - Itemised Billing Code for Ars772
  - Budget Management773
- PBX Configuration-[6-4] Feature-Second Dial Tone774
- PBX Configuration-[6-5] Feature-Absent Message775
- PBX Configuration-[6-6] Feature-Tenant776
- System Speed Dial777
15 PBX Configuration-[7] TRS779
- PBX Configuration-[7-1] TRS-Denied Code780
- PBX Configuration-[7-2] TRS-Exception Code781
- PBX Configuration-[7-3] TRS-Special Carrier782
- PBX Configuration-[7-4] TRS-Emergency Dial783
- PBX Configuration-[7-5] TRS-Miscellaneous784
16 PBX Configuration-[8] ARS787
- PBX Configuration-[8-1] ARS-System Setting788
- PBX Configuration-[8-2] ARS-Leading Number789
- PBX Configuration-[8-3] ARS-Routing Plan Time791
- PBX Configuration-[8-3] ARS-Routing Plan Time-Time Setting792
- PBX Configuration-[8-4] ARS-Routing Plan Priority793
- PBX Configuration-[8-5] ARS-Carrier794
- PBX Configuration-[8-6] ARS-Leading Number Exception797
- PBX Configuration-[8-7] ARS-Authorisation Code for TRG798
17 PBX Configuration-[9] Private Network799
- PBX Configuration-[9-1] Private Network-TIE Table800
- Trunk Group801
- PBX Configuration-[9-2] Private Network-Network Data Transmission803
- PBX Configuration-[9-3] Private Network-Network Operator (Voip)806
- PBX Configuration-[9-4] Private Network-NDSS Key Table807
- PBX Configuration-[9-5] Private Network-Centralised UM/VM Unit809
18 PBX Configuration-[10] CO & Incoming Call811
- PBX Configuration-[10-1] CO & Incoming Call-CO Line Settings812
- PBX Configuration-[10-2] CO & Incoming Call-DIL Table & Port Settings813
- PBX Configuration-[10-3] CO & Incoming Call-DDI / DID Table819
- PBX Configuration-[10-3] CO & Incoming Call-DDI / DID Table-Automatic Registration822
- PBX Configuration-[10-3] CO & Incoming Call-DDI / DID Table-Name Generate824
- PBX Configuration-[10-5] CO & Incoming Call-Miscellaneous826
19 PBX Configuration-[11] Maintenance829
- PBX Configuration-[11-1] Maintenance-Main830
- PBX Configuration-[11-2] Maintenance-PT Programming Access844
- PBX Configuration-[11-3] Maintenance-Air Synchronisation845
20 UM Configuration-[1] Mailbox Settings851
- UM Configuration-[1] Mailbox Settings852
- UM Configuration-[1-1] Mailbox Settings-Quick Setting852
- UM Configuration-[1-2] Mailbox Settings-Full Setting855
- UM Configuration-[1-3] Mailbox Settings-Auto Configuration883
21 UM Configuration-[2] Class of Service885
- UM Configuration-[2] Class of Service886
- Call Transfer898
22 UM Configuration-[3] um Extension / Trunk Service903
- UM Configuration-[3-1] um Extension / Trunk Service-Service Group904
- UM Configuration-[3-2] um Extension / Trunk Service-Port Assignment907
23 UM Configuration-[4] Service Settings909
- UM Configuration-[4-1] Service Settings-Caller ID / PIN Call Routing910
- UM Configuration-[4-2] Service Settings-Parameters913
- UM Configuration-[4-3] Service Settings-Custom Service922
- UM Configuration-[4-3] Service Settings-Custom Service-Menu & Transfer924
- UM Configuration-[4-3] Service Settings-Custom Service-Date Control928
- UM Configuration-[4-3] Service Settings-Custom Service-Time Control930
- UM Configuration-[4-3] Service Settings-Custom Service-Day Control932
- UM Configuration-[4-3] Service Settings-Custom Service-Password933
- UM Configuration-[4-4] Service Settings-Holiday Table936
24 UM Configuration-[5] System Parameters941
- UM Configuration-[5-1] System Parameters-Mailbox Group942
- UM Configuration-[5-2] System Parameters-Extension Group944
- UM Configuration-[5-3] System Parameters-System Caller Name Announcement946
- UM Configuration-[5-4] System Parameters-Parameters948
25 UM Configuration-[6] H/W Settings969
- UM Configuration-[6] H/W Settings970
26 UM Configuration-[7] System Security971
- UM Configuration-[7] System Security972
27 Network Service977
- Network Service-[1] IP Address/Ports978
- Advanced Settings981
- Network Service-[2] Server Feature984
- Network Service-[2-1] Server Feature-DHCP984
- Network Service-[2-2] Server Feature-FTP987
- Network Service-[2-4] Server Feature-HTTP989
- Network Service-[2-5] Server Feature-NTP990
- Network Service-[2-6] Server Feature-SMTP991
- Network Service-[2-7] Server Feature-IMAP4995
- Network Service-[3] Client Feature997
- Network Service-[3-1] Client Feature-FTP997
- Network Service-[3-2] Client Feature-Syslog999
- Network Service-[3-3] Client Feature-SNMP Agent1000
- Network Service-[4] Other1004
- Network Service-[4-1] Other-Security1004
- Network Service-[4-2] Other-NAS1005
Feature Programming References1007

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