Features 3-43
3 Features
O
Case 7: Uses the DISA or UCD feature for outside (CO) lines
– OGM for DISA and UCD.
OGM1: “We are sorry. The line is currently busy. Please hold.” (UCD message)
OGM2: “This is A company. For the sales division, press 1. For the service
division, press 2. To call the operator, press 0.” (DISA message)
Required Settings: [502] “MODE5”
[414]-[416] “DISA1” for outside (CO) line(s) which use the DISA
feature
“UCD” for outside (CO) line(s) which use the UCD
feature
Case 8: Uses the DISA feature when none of the extensions in the UCD group can
answer a call – OGM for UCD.
OGM1: “We are sorry. The line is currently busy. Please hold.”
OGM2: “This is A company. For the sales division, press 1. For the service
division, press 2. To call the operator, press 0.”
Required Settings: [502] “MODE6”
[414]-[416] “UCD”
[523] “Intercept”
• An optional OGM/FAX Detection Card is required to program the OGM.
• Connection Reference
2.15 OGM/FAX Detection Card Installation
• Required System Programming
[414]–[416] Outside (CO) Line Mode — Day/Night/Lunch
[502] OGM Mode Selection
[506] DISA Busy Mode
[523] UCD Busy Mode
• Related Feature References
Direct Inward System Access (DISA), Uniform Call Distribution (UCD)
• Operating Instructions Reference
1.8 Operator / Manager Service Features, “Outgoing Message (OGM)”
☞
!
!
UCD with
OGM
Outside Call
To the designated destination
OGM1
System
DISA with
OGM
Outside Call
OGM2
The line is busy.
(When the line is free.)
(UCD)
(DISA)
To the UCD group
UCD with
OGM
Outside Call
The call is sent to the DISA feature.
OGM1
System
OGM2
The line is busy.
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