Promise Technology Pegasus3 R4 User Manual

205
TroubleshootingPegasus3 Product Manual
Incomplete Array
A more serious, but far less common problem is an Incomplete Array. An incomplete array results from a
physical drive that fails or becomes missing during:
• RAID level migration
• Disk array transport
Migration
Normally, if a physical drive or the controller fails during migration, the disk array goes critical, and you
can rebuild it.
Transport
Transport is the action of moving the physical drives of a disk array:
• To different slots in the same subsystem
• From one subsystem to another
If a physical drive fails during a transport, or you do not move all of the physical drives to their new
locations, the Pegasus Utility displays an incomplete array. When the Pegasus Utility discovers an
incomplete array, it displays a dialog box asking you to:
• Click the OKbutton to accept the incomplete array.
• Click the Cancelbutton to reject the incomplete array.
Before you accept the incomplete array, be sure all of the physical drives are present and that their drive
carriers are properly installed into the subsystem. See “Replacing a Physical Drive” on page 198.
If you choose to accept the incomplete array:
1. Click OKin the incomplete array dialog box.
2. Check the operational status of the logical drives in the array.
• If the logical drives are Critical, proceed with a rebuild.
• IfthelogicaldrivesareOfine,contactTechnicalSupport.See“Contacting Technical Support” on
page 212.
3. Restore your data from a backup source.

Promise Technology Pegasus3 R4 Specifications

General

Internal	No
Chassis type	Tower
Cooling type	Active
Device class	Small & Medium Business
Fan diameter	92 mm
Certification	CB, UL, cUL, TUV , BSMI, SPRING, BIS FCC, CE-EMC, VCCI, BSMI, RCM KCC
Product color	Black
LED indicators	Yes
Number of fans	1 fan(s)
Airflow (imperial)	70 cfm
Management platform	Pegasus Utility
Cable lock slot type	Kensington
RAID levels	0, 1, 1E, 5, 6, 10
Data transfer rate	40 Gbit/s
Storage drive size	3.5 \
Storage drive capacity	4000 GB
Storage drive interface	Serial ATA
Installed storage drive type	HDD
Supported storage drive types	HDD & SSD
Total installed storage capacity	16 TB
Maximum supported storage capacity	- TB
Number of storage drives installed	4
AC input voltage	100-230 V
AC input frequency	50 - 60 Hz
Number of power supply units	1
Power supply unit (PSU) capacity	250 W
Thunderbolt version	3
Thunderbolt ports quantity	2
Storage temperature (T-T)	-40 - 70 °C
Operating temperature (T-T)	5 - 35 °C
Storage relative humidity (H-H)	5 - 95 %
Operating relative humidity (H-H)	10 - 95 %
Cables included	AC, Thunderbolt

Weight and Dimensions

Depth	188 mm
Width	248 mm
Height	195 mm
Weight	6800 g