Promise Technology Pegasus3 R4 User Manual

contactIng tecHnIcaL suPPort
Promise offers local Phone Support for Pegasus series during normal business hours:
For telephone support and business hours click here (http://www.promise.com/ContactUs) Web support
and Live Chat is offered 24/7
Web: https://support.promise.com
Live Chat: http://www.promise.com/us/Support
Please be sure to register your product at PROMISE eSupport (https://support.promise.com )
The information below is required for troubleshooting. Please register this information or have it readily
available at the time of your support call
• TLAnumber - Located on the outside of the box or on label toward rear of Pegasus chassis
• Serialnumber - Located on label toward rear of Pegasus chassis
• CongLogs. Please refer http://kb.promise.com/cat/pegasus3-series/ for instruction on acquiring
Cong Logs.
limitAtionS
RMAs issued before 12:00 noon PST M-F can be shipped out on same day. RMAs issued after 12:00
noon PST M- F ship out the next business day.
rmA methodS
1. Cross Ship (NOT applicable in APAC and EMEAR)
For this method, Credit card information is required for security purposes. The replacement item is
rst sent to you (customer). Thirty (30) days, from the day of shipment, are allotted for returning the
defective unit. If the defective part is not returned within the allotted 30days, your credit card will be
charged the MSRP of the replacement part(s) shipped.
1. Return and Replace
Credit card information is not needed for this method. Once your request for an RMA is approved,
an RMA number will be emailed to you along with specic shipping instructions. Product(s) must be
returned in its original packaging (inner and outer box). If you do not have the original packaging
contents please contact Promise Technical Support. All RMA are shipped standard ground to your
location.
See “Returning the Product For Repair” on page 218 for more details.
212
Promise Technology Pegasus3 R4/R6/R8

Promise Technology Pegasus3 R4 Specifications

General

Internal	No
Chassis type	Tower
Cooling type	Active
Device class	Small & Medium Business
Fan diameter	92 mm
Certification	CB, UL, cUL, TUV , BSMI, SPRING, BIS FCC, CE-EMC, VCCI, BSMI, RCM KCC
Product color	Black
LED indicators	Yes
Number of fans	1 fan(s)
Airflow (imperial)	70 cfm
Management platform	Pegasus Utility
Cable lock slot type	Kensington
RAID levels	0, 1, 1E, 5, 6, 10
Data transfer rate	40 Gbit/s
Storage drive size	3.5 \
Storage drive capacity	4000 GB
Storage drive interface	Serial ATA
Installed storage drive type	HDD
Supported storage drive types	HDD & SSD
Total installed storage capacity	16 TB
Maximum supported storage capacity	- TB
Number of storage drives installed	4
AC input voltage	100-230 V
AC input frequency	50 - 60 Hz
Number of power supply units	1
Power supply unit (PSU) capacity	250 W
Thunderbolt version	3
Thunderbolt ports quantity	2
Storage temperature (T-T)	-40 - 70 °C
Operating temperature (T-T)	5 - 35 °C
Storage relative humidity (H-H)	5 - 95 %
Operating relative humidity (H-H)	10 - 95 %
Cables included	AC, Thunderbolt

Weight and Dimensions

Depth	188 mm
Width	248 mm
Height	195 mm
Weight	6800 g