Raymarine A series - Raymarine Customer Support; Learning Resources: Videos, Courses, FAQs

32.1Raymarinecustomersupport
Raymarineprovidesacomprehensivecustomer
supportservice.Youcancontactcustomersupport
throughtheRaymarinewebsite,telephoneand
e-mail.Ifyouareunabletoresolveaproblem,please
useanyofthesefacilitiestoobtainadditionalhelp.
Websupport
Pleasevisitthecustomersupportareaofourwebsite
at:
www.raymarine.com
ThiscontainsFrequentlyAskedQuestions,servicing
information,e-mailaccesstotheRaymarine
TechnicalSupportDepartmentanddetailsof
worldwideRaymarineagents.
Telephoneande-mailsupport
IntheUSA:
•Tel:+16033247900
•TollFree:+18005395539
•E-mail:support@raymarine.com
IntheUK,Europe,andtheMiddleEast:
•Tel:+44(0)1329246777
•E-mail:ukproduct.support@raymarine.com
InSoutheastAsiaandAustralia:
•Tel:+61(0)294794800
•E-mail:aus.support@raymarine.com
Productinformation
Ifyouneedtorequestservice,pleasehavethe
followinginformationtohand:
•Productname.
•Productidentity.
•Serialnumber.
•Softwareapplicationversion.
•Systemdiagrams.
Youcanobtainthisproductinformationusingthe
menuswithinyourproduct.
Viewingproductinformation
Withthehomescreendisplayed:
1.SelectSet-up.
2.SelectMaintenance.
3.SelectDiagnostics.
4.SelectSelectDevice.
5.Selecttherelevantproductfromthelist.
6.SelectShowAllData.
32.2Learningresources
Raymarinehasproducedarangeoflearning
resourcestohelpyougetthemostoutofyour
products.
Videotutorials
Raymarineofcialchannelon
YouTube:
•http://www.youtube.com/u-
ser/RaymarineInc
VideoGallery:
•http://www.rayma-
rine.co.uk/view/?id=2679
ProductSupportvideos:
•http://www.rayma-
rine.co.uk/view/?id=4952
Note:
•Viewingthevideosrequiresadevicewithan
Internetconnection.
•SomevideosareonlyavailableinEnglish.
Trainingcourses
Raymarineregularlyrunsarangeofin-depthtraining
coursestohelpyoumakethemostofyourproducts.
VisittheTrainingsectionoftheRaymarinewebsite
formoreinformation:
•http://www.raymarine.co.uk/view/?id=2372
FAQsandKnowledgeBase
RaymarinehasproducedanextensivesetofFAQs
andaKnowledgeBasetohelpyoundmore
informationandtroubleshootanyissues.
•http://www.raymarine.co.uk/knowledgebase/
Technicalsupportforum
YoucanusetheTechnicalsupportforumtoask
atechnicalquestionaboutaRaymarineproduct
ortondouthowothercustomersareusing
theirRaymarineequipment.Theresourceis
regularlyupdatedwithcontributionsfromRaymarine
customersandstaff:
•http://raymarine.ning.com/
434aSeries/cSeries/eSeries