Code Cause Solution
601 Cancelled because of system suspension. The RC Gate has exited or a computer
shutdown occurred. Restart the computer
and the RC Gate.
602 The system has insufficient memory. • The hard disk has insufficient free
space. Delete unnecessary data.
• Restart the computer and the RC Gate.
603 The number of sessions has reached the
limit.
Contact your service representative.
604 The product key is invalid. Enter a correct product key.
605 The template has been saved. Check there
are enough licenses to execute the task.
• Purchase additional license(s).
• Deactivate software installed on other
devices.
606 The application cannot be installed on the
device.
• Install on another device.
• Check the status of the retrieved device.
611 Failed to lock the device. The target device is operating. Check the
target device.
612 Failed to restart the device. • Do not use the device when settings are
configured.
• Check whether the access account is
configured correctly.
619 The Address Book backup file is invalid. Check whether the file is correct.
620 The Device Preference backup file is
invalid.
Check whether the file is correct.
621 The encryption key is invalid. Check whether the encryption key is correct.
622 The item is unavailable for retrieval. The specified item cannot be retrieved.
Secure information such as passwords
cannot be obtained.
631 Failed to initialize the task because the task
information is incorrect.
Check that the task setting is properly
configured.
632 Failed to initialize the task because the
target device does not exist.
Check the target device.
8. Appendix
116
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