Code Cause Solution
813 Firmware restoration, system firmware
update, or device firmware update is in
process.
During the device firmware update, the
system firmware is not updated even in the
case of receiving the system firmware
update request.
814 Cannot register device. The selected item is an RC Gate ID being
used or registered device. Use another ID or
register another device.
816 The selected device is already registered to
the RS Center System.
The selected device is already registered.
Register another device.
817 Oversized data entry. Check the settings.
818 An error has occurred in relation to the
parameter.
Settings have not been specified entirely or
invalid values have been specified. Specify
the settings with correct parameters.
823 During the device firmware update or the
RC Gate firmware update, the size of the
firmware to download is too large.
The capacity is insufficient, so do not
execute firmware update. Contact your
service representative.
824 The scheduled device firmware update time
has passed without updating.
Contact your service representative.
825 An error has occurred in the e-mail setting. The e-mail setting is not configured correctly.
Configure it correctly in [Email Server
Setting].
827 The notification of the device firmware
update result has been canceled.
The customer engineer has canceled the
notification of the device firmware update
result.
828 Cannot access targeted device. Check the target device.
829 FTP login authentication failure. Contact your service representative.
830 FTP disconnected. Contact your service representative.
831 A reply did not come back from the server
within a specified period of time.
Contact your service representative.
834 The operation has been cancelled. Processing has been suspended.
835 There was an operation timeout. Log in again.
Troubleshooting
119
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