Ricoh CH-C1 - RTB 43: SC552-02

Technical Bulletin PAGE: 1/1
Model: Model CH-C1
Date: 6-Nov-13
No.: RD135043
Subject: SC552-02
Prepared by: Takeshi Toriumi
From: 1st Tech Service Sect. MFP/P Tech Service Dept.
Classification:
Troubleshooting
Mechanical
Paper path
Product Safety
Part information
Electrical
Transmit/receive
Other ( )
Action required
Service manual revision
Retrofit information
Tier 2
Symptom
SC552-02 (Sensor 4: Heating Roller Center: Reload Failure: Timeout 1) may occur when machine receives a
Fax / Print job in energy save mode.
Cause
Engine firmware bug
Solution in the factory:
The countermeasure engine firmware is applied to the following S/Ns or later in the factory.
Model
S/N
Model
S/N
D135-17
E233CA00285
D136-17
E243CA00042
D135-21
E233CB20001
D136-21
E243CB20001
D135-27
E233CA30071
D136-27
E243CA30015
D135-29
E233CA50013
D136-29
E243CA50010
Solution in the field:
Upgrade Engine firmware to Ver: 1.26:08 (D1365520J) or later on the machines produced before the above
S/Ns.