Troubleshooting Tips
140
Troubleshooting
Unexpected Print Result
Status Possible cause Action
The page image is not centerd or is
clipped at an edge.
The paper size setting in the application
software is not identical with that in the
Printer Driver.
• Make the paper size setting
identical.
p.57
• Set the paper according to the
paper size and paper direction
setting.
p.14
Margins specified in the application
software may be insufficient.
This machine adds the margin inside
the output size according to [Output
Size] specified in the Printer Driver, and
then carries out master-making. Make
adjustment so that the page image is
not in the margin.
Some fonts are not printed
correctly.
The [Use Printer Font] option may be
selected in the application software.
Do not select the [Use Printer Font]
option in the application software.
Graphics are not printed correctly. The Printer Driver may not be set to the
machine.
If documents are edited with another
Printer Driver selected, graphics may
not be printed properly. Select an
appropriate Printer Driver, and then edit
the document again.
Images are printed corrupted or
reduced in size.
The Printer Driver may not be selected
for the machine
When the name of the machine is
different from the model name of the
Printer Driver, the data cannot be
printed correctly.
Paper has been registered from the
[Custom paper entry] dialog box, but it
does not appear in the [Custom-sized
Paper] list.
[Add] on [Custom paper entry] may not
be clicked after entering the paper size.
Click [Add] on [Custom paper entry]
dialog box after registering the paper
size.
p.47
Another paper size may be registered
in the same name already.
Use a different name to register the
size.
The paper size does not change to the
value entered in [Original Size:
Custom].
Free size cannot be selected in the
paper size setting in the application
software.
If you cannot select free size in the
[Paper Size] option in the application
software, you cannot use the [Original
Size: Custom] option.
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