MASTER STC
USER MANUAL
74
SERVICE NOTES AND GUARANTEE REGULATIONS
(CEE AND EXTRA CEE)
Rover Laboratories. S.p.A. guarantees its equipment for a period of 12 months, and in any
case, according to the laws and/or possible regulations applied in your country.
GUARANTEE REGULATIONS
1. IMPORTANT: the guarantee is valid only upon the presentation of invoice or receipt to
Rover Laboratories S.p.A.. The date of purchase must be clearly indicated on the
invoice/receipt
2. The guarantee covers the free of charge replacement of the only parts, which
malfunctioning is solely due to manufacturing faults. The faults must be individuated and
defined by Rover personnel only.
3. The guarantee is void if:
a. the equipment is tampered with or repaired by non-authorized personnel
b. damage is found, caused by the incorrect use of the equipment, without following
the advice explained in the User’s Guide accompanying the equipment.
c. damage is found caused by the use of the equipment in unsuitable working
environments.
4. The following parts are not covered by the guarantee:
a. Parts subject to wear, such as aesthetic ones, keyboard, plastic chassis,...
b. Batteries.
c. Bags and carrying cases, included shoulder straps.
5. The equipment can not be replaced and the guarantee extended after the repair of a fault.
SERVICE NOTES AND PROCEDURES
6. The equipment can only be repaired by the manufacturer or by an authorized Rover
Laboratories service center:
a. Before returning the meter for repair, always contact the distributor where you
purchased the unit or an authorized service center if present in your area to obtain
the return procedure for your analyzer. If no authorised ROVER service centers are
available in your area, please contact Rover Laboratories S.p.A. directly at the
following telephone / fax numbers and/or e-mail address:
+39.030.9198299
Telephone number
+39.030.9906894
Fax number
wecare@roverinstruments.com
b. Important : please take note that not authorised returns for repair to Rover
Laboratoris S.p.A. will be rejected.
c. When returning the meter, always send it with the following documentation
attached:
i. the fully-compiled FAULT IDENTIFICATION FORM
ii. transport document
iii. the eventual request for an estimate of repair costs
d. Please note that the request for an estimate of repair costs must be submitted upon
return of the analyzer with a written note. If the repair cost estimate is not accepted,
Rover Laboratories reserves the right to charge the customer for the estimate
analysis costs.
7. Risks and costs for transport to Rover Laboratories S.p.A. must be sustained by the buyer.
After repair, if the equipment is under guarantee, Rover Laboratories S.p.A. will pay for the
To Next Page
Loading...
Need help?
General