Alpha 1000ML User's Guide
Troubleshooting
M ost errors are described on the clerk screen and you are prompted with
the corrective action to take. For a list of common error messages and
what they mean, see E rror C odes on page 48. T his section generally
describes other possible issues and what to do. Select and follow the
procedure which best describes what is happening.
Paper End or Printer Errors
B oth prompts means there is a paper problem.
Caution
Do not manually pull the receipt paper. Always use the Feed key to
remove or advance the paper. Do not use sharp or pointed instruments in
the printer area. This can seriously damage the printer.
1 C heck if you are out of paper. I f so, replace with a new roll.
2 C heck for a paper jam. I f so, carefully remove any paper obstructing the
printer.
3 C heck and make sure the paper was aligned properly in the printer and
that the printer bar is snapped into place.
4 A fter the paper jam is successfully removed, press the Clear key. I f an
error message still appears, unplug the cash register, wait 10 seconds, and
plug it back in.
5 I f there is a F U N C T I O N error and an error message still appears on the
display, press the Clear key.
6 A s a last resort, follow the directions for a Full System C lear. See Full
System C lear on page 102.
CHAPTER 10
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