Chapter 10 Troubleshooting
No Receipt Printing
I f no receipt is printing for a sales transaction, look for the R OFF symbol
on the clerk display.
I f the R OFF symbol appears, press the Receipt on/off <esc> key one time
to turn the symbol off.
I f the R OFF symbol does not appear, check for a paper jam.
No Printing on the Receipt
I f the cash register is not printing on the receipt, make sure you are using
thermal paper. Bond paper will not work in this cash register. I f needed,
contact the R oyal C ustomer Support hotline at 1-800-272-6229 for
additional help.
The Cash Register Turns Itself Off
T his is normal. T his cash register has a “go to sleep mode” that turns the
cash register off after a specified time period. For more information, see
U sing Power Saving M ode on page 21.
Electronic Journal Memory Errors
You may see 2 messages about the E lectronic Journal:
T he E lectronic Journal can hold up to 4,000 lines of transactions. W hen
the memory gets close to full, a message appears telling you that
the
memory is nearly full. I f you are in the middle of a transaction, press the
Clear key to clear the error message, follow the instructions on the clerk
display, and finish the transaction.
I mmediately after the current transaction is finished, either print the
E lectronic Journal record in Z M ode or manually clear the E lectronic
Journal record memory. T his section explains how to do both.
Before you start, make sure there is a lot of paper on the receipt paper roll
so the Z E lectronic Journal reports can print completely.
To print and clear the Electronic Journal
Reports Z Report Electr. Journal
ELECTRONIC JOURNAL
MEMORY NEARLY FULL
means the E lectronic Journal is almost full,
with less than 700 lines remaining.
ELECT. JOURNAL FULL means the E lectronic Journal memory is
completely full and must be cleared.
891000ML User's GuideahplA
To Next Page
