Service report
The system has a built-in service assistant that creates a report
about the unit. The service report is used to assist in technical
support enquiries.
It can also include information about devices connected to the
network(s).
The report includes the software version, serial number, and
information from the settings file.
If you call technical support before creating the report, you can
enter an incident number to assist with tracking. You can attach
screenshots and log files to the report.
Ú
Note: There is a 20MB limit for the report attachments.
The report can be saved to a storage device and emailed to support.
You can also upload it directly if you have an internet connection.
Maintenance | GO XSE/XSR Operator Manual
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