112 Wave User Manual
Version 4
23 Troubleshooting
23.1 Battery
Wave does not start when press I press the power-on button.
● Make sure the battery is fully charged and connected to the Wave.
● If the battery is flat or not fully charged, connect the charger which came with the
unit.
● Remove and reinsert the battery then try to turning Wave on again.
● If the above does not work send it back for repairs.
My battery life is very short despite having charged it for 3-4 hours.
● When you received the unit for the first time, it is strongly recommended to
complete a full charge and discharge cycle.
● If possible, try charging the battery with another certified charger.
● If you do not have a spare charger, try with another battery. If the battery life is
longer, the battery is faulty.
23.2 USB-C Connector
Which USB-C adapter should I use?
● Have a look at the Sonatest website (sonatest.com) to see all the adapters
compatible with Wave.
Can I use a USB-C adapter which is not in the adapter list?
● Yes. However Sonatest does not guarantee the compatibility of the adapter.
23.3 System Status
Where can I get access to the system status?
• By long pressing on the battery icon.
23.4 Hard Shutdown
Wave is not responding. Everything seems to be frozen.
• Make sure you did not click the Freeze button or double-clicked the power-on to
lock the screen.
• If nothing is working with Wave, you can do a hard shutdown by long pressing and
holding the power-on button for 10 seconds. This action should be considered as
a last resort.
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