Stober PS6A34 - 15 Service; STOBER Electronics Service; Reverse Documentation; Creating Reverse Documentation in a New Project

STOBER 15 | Service
02/2019 | ID 442728.05
229
15 Service
You can find important information on every aspect of our electronics service in this chapter.
15.1 STOBER electronics service
If you need support, please contact our service department. You can find all of the contact data
in the chapter Consultation, service and address [}249].
Please have the following descriptive information on hand so that we can provide you with
quick, professional assistance.
Ordering a replacement device
If you would like to order a replacement device, our first level support requires the following
information:
§ MV and serial number of the drive controller being replaced; see the chapter Material
version [}28]
§ Information on subsequent changes (e.g. change in option modules, application or firmware)
The MV number indicates the ordered and delivered material variant, i.e. the device-specific
combination of all hardware and software components. The serial number is used to determine
your customer information. Both numbers are stored in the STOBER enterprise resource
planning system and make reordering a drive controller easier in case of service.
Fieldbus variant change
If you change the fieldbus on a drive controller and would like to expand the warranty for it,
please have the following information available for our first level support:
§ MV and serial number of the drive controller
§ Information on subsequent changes (e.g. change in option modules, application or firmware)
Service request
If you need assistance or have any questions regarding commissioning, create reverse
documentation for your project as your first step. This makes it easier for our first level support
to process your request.
15.2 Reverse documentation
If you have questions concerning commissioning and would like to contact our service
department, start by first creating reverse documentation and send this to the e-mail address of
our first level support (see the chapter Consultation, service and address [}249]).
15.2.1 Creating reverse documentation in a new project
ü Your PC is connected to the drive controller. The drive controller is ready for operation.
1. Start DriveControlSuite.
2. Click on Read out project.
ð The Setting up a connection window opens.