TELES ECOTEL - Chapter 15 - Troubleshooting; No Connection to the System; System Does Not Start Correctly

TROUBLESHOOTING
CHAPTER 15
241
ECOTEL 3G 16.1. Revised: 1 March 2011.
15 TROUBLESHOOTING
This chapter discusses problems that you may encounter when operating your ECOTEL and offers solutions. The
reasons are listed that may cause the different problems. Every reason is described in detail, the symptoms are iden-
tified and suggestions are made for solving the issue. If you cannot solve a problem using these instructions, please
contact your service partner.
Troubleshooting suggestions exist for the following problem areas:
 No connection to the system possible (please refer to Chapter 15.1  )
 Software update problems occurred (please refer to Chapter 15.2 )
15.1 NO CONNECTION TO THE SYSTEM
The system cannot be accessed via GateManager, the Web interface, or FTP. There can be different reasons for this:
General
 System does not start correctly (please refer to Chapter 15.1.1  )
 Web interface is not accessible (please refer to Chapter 15.1.2 )
IP access
 IP address settings (please refer to Chapter 15.1.3  )
 Firewall issues (please refer to Chapter 15.1.4 )
 NAT / PAT settings (please refer to Chapter 15.1.4 )
ISDN access
 Dial-in number missing or wrong (please refer to Chapter 15.1.5  )
 ISDN port not loaded correctly / not active (please refer to Chapter 15.1.6  )
15.1.1 SYSTEM DOES NOT START CORRECTLY
The system is not accessible at all or it restarts approximately every two minutes.
Reasons
 A software update failed. For more information on software update problems, refer to chapter 15.2 on
page 246.
 Modifications in the
pabx.cfg cause the problem.
 A hardware issue causes the problem.
Symptoms
 The system is not accessible via GateManager or FTP.
 The system is accessible, but restarts approximately every 2 minutes.