TELES ECOTEL - Software Update Problems

TROUBLESHOOTING
CHAPTER 15
246
ECOTEL 3G 16.1. Revised: 1 March 2011.
15.2 SOFTWARE UPDATE PROBLEMS
In the following scenario, a software update failed.
Reasons
 The file transmission was interrupted.
 The system memory is full.
 The wrong file(s) has / have been transferred.
 Operating system and system files are not from the same version package, such as 16.1.
 The files have been loaded into the wrong directory (only when using FTP for transfer).
Symptoms
 The system cannot be accessed via GateManager.
 The system can be accessed via GateManager, but the system type that is displayed in the GateManager’s
General Page is wrong (i.e. the general page is empty).
 The file size of the updated files does not match the size of the original files.
 The system restarts approximately every 2 minutes.
Solution
 If you cannot reach the system at all via FTP or GateManager, this is because the operating system is no
longer accessible. You need to contact your service partner for help.
 If you have access to the system, the operating system starts but the
*.tz1 file is defective. Try to solve
the problem by taking the following actions:
– Connect with your ECOTELvia FTP.
– Change to the boot directory.
– Delete the defective
*.tz1 file..
–Upload the
*.tz1 file again.
– Restart the system:
 by resetting the power or
 by going to your FTP client’s command line interpreter and selecting restart. This option depends
on your FTP client’s functionality. For a description of the FTP commands, please refer to Table 4.5,
“FTP Commands” on page 37.
– Check whether the software upload was successful.