8 Troubleshooting
328 TopAccess Error Messages
2C6A
Failed to send E-Mail message Turn the power OFF and then back ON.
Retry the scan. If the error still occurs,
contact your service representative.
2C6B
Invalid address specified in From: field Ask your administrator to check the SMTP
Authentication method or if there is an ille-
gal character in the Terminal mail
address.Set the correct SMTP Authentica-
tion method or delete the illegal character
in the Terminal mail address.
2C6C
Invalid address specified in To: field Make sure that there is an illegal character
in the Destination mail address. Delete
the illegal character and reset the appro-
priate Destination mail address, then retry
it.
2C6D
NIC system error Turn the power OFF and then back ON.
Retry the scan. If the error still occurs,
contact your service representative.
2C70
SMTP service is not available Ask your administrator whether the SMTP
service is enabled.
2C71
SMTP authentication error Confirm the login name and password are
correct. If SSL is enabled, make sure that
SSL port number is correctly set.
2C72
POP Before SMTP error Confirm the POP Before SMTP settings
and POP3 settings are correct.
2C80
Failed to process received Email job Ask your administrator whether the Inter-
net Fax Received Forward is set.
2C81
Failed to process received Fax job Ask your administrator whether the Fax
Received Forward is set.
2CC0 Job canceled (Job was canceled.)
2CC1
Power failure occurred Make sure that the power cable is con-
nected properly and it is inserted securely.
Resend the job.
Save as file
2D10, 2D12,
2D13,
2D20-2D22
Illegal Job status Turn the power OFF and then back ON.
Retry the scan. If the error still occurs,
contact your service representative.
2D11
Not enough memory for saving the scan
job
Wait for a while and retry the job. If the
error still occurs, turn the power OFF and
then back ON and retry it.
2D14
An internal error occurred Turn the power OFF and then back ON,
and retry the job. If the error still occurs,
contact your service representative.
2D15
Exceeding maximum file capacity Divide the file into several files, or retry in a
single-page format.
Error Code Message Corrective Action
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