TopAccess Error Messages 327
Scan Job Status Messages
The status and result of the scan jobs is indicated as following in the Scan Job page in the Job
Status tab and Scan Log page in the Logs tab.
Error Code Message Corrective Action
Email
2C10, 2C12,
2C13,
2C20-2C22
Illegal Job status A system error has occurred during send-
ing an email. Retry it. If the error still
occurs, contact your service representa-
tive.
2C11, 2C62
Not enough memory When there are running jobs, perform the
job in error again after the completion of
the running jobs. If the error still occurs,
turn the power OFF and then back ON,
and perform the job again.
2C14
Invalid parameter specified Make sure you specify the settings cor-
rectly and try again.
2C15
Message size exceeded limit or maximum
size
You are sending too many documents at a
time. Send your documents separately.
2C30-2C33
Disk access error When there are running jobs, perform the
job in error again after the completion of
the running jobs. If the error still occurs,
turn the power OFF and then back ON,
and perform the job again.
2C40
Failed to convert image file format When this error occurs by converting the
Slim PDF format, retry the scan. If the
error still occurs, specify the general PDF
format.
When this error occurs by converting other
than the Slim PDF format, turn the power
OFF and then back ON. Then retry the
scan. If the error still occurs, contact your
service representative.
2C43
Encryption error. Failed to create file Retry the job in error. If the error still
occurs, turn the power OFF and then back
ON. Then retry it.
2C44
When the encryption PDF enforced mode
is set and an attempt to create an image
file not encrypted is made, it is not allowed.
Reset the encryption and perform the job
in error again.
If an image file not encrypted is created,
consult your administrators.
2C61
Failed to read AddressBook Turn the power OFF and then back ON.
Retry the job in error. Reset the data in the
Address Book and retry it. If the error still
occurs, contact your service representa-
tive.
2C63, 2C64
Invalid Domain Address Ask your administrator to set the IP
address.
2C65, 2C66,
2C69
Failed to connect to SMTP server Make sure the SMTP server is correctly
working, or the SMTP server address has
been set correctly.
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