8 Troubleshooting
326 TopAccess Error Messages
3C10-3C13
TIFF analysis error Ask the sender to resend the Email with
attached files that are the TIFF format.
3C20-3C22
TIFF compression error Ask the sender to resend the Email with
attached TIFF files in the MH, MR, MMR,
or JBIG compression.
3C30-3C32
TIFF resolution error Ask the sender to resend the Email with
attached TIFF files whose resolution is
either 200x100, 200x200, 200x400,
300x300, or 400x400 dpi.
3C40-3C42
TIFF paper size error Ask the sender to resend the Email with
attached TIFF files that can be printed on
the paper available for this equipment.
3C50-3C52
Offramp transmission error Ask the sender to specify the correct fax
numbers and resend the Email.
3C60-3C62
Offramp security error Confirm that specified fax numbers are
registered in the address book of the
equipment. If not, register the fax num-
bers in the address book and ask the
sender to resend the Email with correct fax
numbers.
3C70
Power failure Confirm the job is recovered or not. If not,
ask the sender to resend the Email.
3D10
Destination address error Ask your administrator whether the DNS
and mail server settings are correctly set.
If they are correctly set, ask the sender to
confirm the destination address is correct.
3D20
Exceeding maximum offramp destinations Ask the sender to specify up to 40 destina-
tions for one offramp gateway job. The
equipment cannot perform the offramp
gateway transmission for more than 40
destinations.
3D30
Fax unit is not installed Make sure the Fax unit is installed, or con-
nected correctly.
3E10
POP3 server communication error Ask your administrator that the POP3
server address is correctly set, or the
POP3 server works properly. If SSL is
enabled, make sure that SSL port number
is correctly set.
3E20
POP3 server communication timeout Ask your administrator that the POP3
server works properly and the LAN cable
is connected to the server.
3E30
POP3 login error Ask your administrator that the POP3 user
name and password is set correctly.
3E40
POP3 login type error Ask your administrator that the POP3 login
type (Auto, POP3, APOP) is set correctly.
3F00, 3F10,
3F20, 3F30,
3F40
File I/O error Ask the sender to resend the Email. If the
error still occurs, contact your service rep-
resentative.
Error Code Cause Corrective Action
To Next Page
Loading...
Need help?
General
