8 Troubleshooting
336 TopAccess Error Messages
Domain - User account is locked and cannot be
used for logon
The lockout duration could be specified in account
lockout security policy. If so please retry after the
lockout duration.
Domain - Invalid logon hours for the User The Administrator has set restrictions on the logon
hours. The logon hours can be modified from
Active Directory Users and Computers.
Active Directory Domain - Clock Skew error due to
difference in Time between Server and MFP
The clocks need to be synchronized. Please con-
firm if SNTP is configured correctly on the equip-
ment.
Active Directory Domain - Kerberos Ticket has
expired and cannot be used for Authentication
Please confirm the validity period of the ticket set
by the Kerberos server. Please retry again after the
fresh ticket is issued.
Active Directory Domain - Verification of the Ticket
has failed
Please verify the username and password and
retry again. If the problem persists please contact
the Administrator.
Active Directory Domain-The Domain specified
could not be found
Please enter the correct domain name in network
settings. If the problem persists please contact the
Administrator for the correct realm name for your
server.
Information Failed User Authentication Check DomainName/UserName/Password
SNTP Server - Connect Error has occurred The equipment could not connect to the SNTP
Server. Please confirm the SNTP settings.
Link Local address of IPv6 was duplicated. The link-local address of IPv6 is overlapping with
that of other device. Confirm the link-local address
of IPv6 and then set a new address.
Stateful address of IPv6 was duplicated. The stateful address of IPv6 is overlapping with
that of other device. Confirm the stateful address
of IPv6 and then set a new address.
Stateless address of IPv6 was duplicated. The stateless address of IPv6 is overlapping with
that of other device. Confirm the stateless address
of IPv6 and then set a new address.
Manual address of IPv6 was duplicated. The manual address of IPv6 is overlapping with
that of other device. Confirm the manual address
of IPv6 and then set a new address.
Secure Update to Primary DDNS failed The equipment could not update Secure Primary
DDNS during DNS server update using IPv4.
Secure Update to Secondary DDNS failed The equipment could not update Secure Second-
ary DDNS during DNS server update using IPv4.
IPv6 Update to Primary DDNS failed The equipment could not update Primary DDNS
during DNS server update using IPv6.
IPv6 Update to Secondary DDNS failed The equipment could not update Secondary DDNS
during DNS server update using IPv6.
IPv4 Update to Primary DDNS failed The equipment could not update Primary DDNS
during DNS server update using IPv4.
IPv4 Update to Secondary DDNS failed The equipment could not update Secondary DDNS
during DNS server update using IPv4.
TopAccess Message Corrective Action
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