Troubleshooting
118 T2-C User Guide
Error display:
Maintenance Jam
The maintenance tray movement is blocked physically
or maintenance tray's position is not calibrated or
unknown to the system. Can be due to servo motor
failure as well for lifter motor, sled motor, wiper motor,
dual pinch valve or pump.
• Use the red button in the HOME > Settings >
Network menu to restart the user interface and print
engine. When the print engine is starting up it does
a maintenance tray calibration.
• Try to move the maintenance tray manually and
check if the tray can move freely on the rails. Then
use the red button in the HOME > Settings >
Network menu to restart the print engine.
Contact support if it cannot be resolved.
Error display:
Bag Out
One or more ink tanks are out of ink. Replace the
empty ink tank and press the refresh button on the
screen.
One or more ink lines are not filling up with ink There is excess air introduced into the ink system and
causing pressure loss.
• Do a manual wet wipe on the printhead. See
“Manual printhead wiping” on page 105.
• Reinsert the printhead.
• Check revolvers (fluidic couplings which connect
with the printhead couplings). There might be a
loose revolver cap.
• Check ink tubes throughout the ink delivery system
for any loose luers, ink leaking, kinked tubes, etc.
• Try with another printhead.
• Run ink circulations from Handling menu.
• Contact support.
The TrojanTwo tab is not displayed on the screen
• The printhead is damaged (nozzles are scratched)
and ink ingression causes short circuit and pulls
down the mainboard of the print engine. This is most
likely the print engine mainboard that keeps
restarting.
Solution: Remove the printhead and install another
printhead.
• There is a damaged print job in the Job Library
which has to be deleted from the file system.
Contact support.
Problem Solution
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