Care, Maintenance, and Tests
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Subject to the following, the Purchaser shall send Products with
defects that are covered by this warranty to the Supplier repair
center.
The Purchaser shall request a written return authorization from the
Supplier prior to the return of each defective Product for repair or
replacement by the Supplier. Upon request, Supplier will provide the
Purchaser with a Return Goods Authorization (RGA) number to be
prominently displayed on the shipping container for the defective
Products.
Once the Supplier authorizes the return of defective Products, the
Purchaser shall ship such Products to the repair facility, freight and
insurance expenses prepaid in its original container and without
relieving the Purchaser from its responsibility for the shipment. If
such defective Products are received by the Supplier during the
applicable warranty period, the Supplier shall, at its sole option and
expense, repair or replace such Products, employing at its option,
new or used parts or Products to make such repair or replacement,
and shall ship the repaired or replaced Products to the Purchaser.
In any case, and subject to the terms hereof the Supplier will be
responsible for the repair of or the replacement of such defective
Products only.
Items returned without such approval shall be returned to the
Purchaser at its expense. The Purchaser undertakes that the Products
be shipped by a certified carrier experienced in handling sensitive
freight. The Products returned by the Purchaser for repair or
replacement must include a report indicating the type of failure.
Supplier reserves the right at any time to change the specifications or
design of the Products. In the event of any such change in
specifications or design, Supplier shall be under no obligation to
make the same or similar change in the Products previously
produced or sold by the Supplier, unless the change is made to
correct a safety or operational deficiency, or is required by the US
Food and Drug Administration.
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