5
Remote services
The remote services program is offered for your machine. Remote services provides Xerox
with up-to-the-minute information about your machine’s current state, including:
• A secure internet connection between the machine and Xerox using Secure Socket
Layer (SSL) protocols and 128-bit encryption; only machine performance information
is sent to Xerox through this connection
• Quick identification of potential problems
• Quick and accurate diagnoses of problems
• Faster resolution of issues, often occurring in less time than sending a service person
• Automatically generating and sending current meter reads directly to Xerox
• Scheduling maintenance calls that are convenient to your schedule and allow you to
maximize your production time
Note
Remote services may not be available in your area or some customers may wish to
decline program. For more information on this program, contact the Xerox Customer
Support Center or go to www.xerox.com.
Remote services includes:
• MeterAssistant
®
: This feature automates the process of collecting and submitting
meter reads for tracking and billing of Xerox device usage. It eliminates the need for
time-consuming end-user involvement and ensures that your meter reads are
submitted to Xerox on time.
- Increases productivity: Once installed, MeterAssistant handles the entire meter
read process, freeing employees for other work.
- Improves accuracy: Since MeterAssistant is reading directly from the equipment,
not estimating usage, you pay for what you actually use.
- Ensures security: MeterAssistant uses industry-standard Secure Socket Layer (SSL)
technology, making sure that your information is protected.
5-1Xerox
®
Color C75 Press
System Administration Guide
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