Xerox WorkCentre 3345 Service Manual

Troubleshooting
Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only
Service Manual
2-80
Scanner Lock Error
A Scanner Lock error has occurred.
Applicable Error
•None
Initial Actions
• Check that the Scan Carriage lock is not engaged.
• Turn the printer off and then on.
• If the problem persists continue troubleshooting.
Troubleshooting Reference Table
Troubleshooting Procedure Table
Applicable Parts Wiring and Plug/Jack Map Reference
• Contact Image Sensor, (PL 9.2.12, Parts
List 9.2 WorkCentre 3335/3345 Platen)
• Main PWB, (PL 6.1.7, Parts List 6.1
WorkCentre 3335/3345 Main).
• Phaser 3330 Main PWB Connector Designators
• Phaser 3330 Control Panel PWB
• Wiring Diagrams for P3330/WC3335/WC3345
• WorkCentre 3335/3345 Main PWB Connector Designators
•DADF PWB
•SMPS PWB
Step Actions and Questions Yes No
1. Turn the power off then on.
Does the Scanner Contact Image Sensor
move during start up?
Go to step 2. Complete.
2. Check the condition of the Gear Timing Belt,
(PL 9.2.13, Parts List 9.2 WorkCentre
3335/3345 Platen).
Is the belt is in a good condition?
Go to step 3. Install a new Gear
Timing Belt, (PL 9.2.13,
Parts List 9.2 WorkCentre
3335/3345 Platen).
3. Enter dC330 Component Control, code
05-200 (motor forward) and 05-201 (motor
reverse)to check the operation of the Scan
Motor, (PL 9.2.14, Parts List 9.2 WorkCentre
3335/3345 Platen).
Does the Scan Motor operates correctly?
Go to step 4. Install a new Scan Motor,
(PL 9.2.14, Parts List 9.2
WorkCentre 3335/3345
Platen).
4. Install a new Main PWB, (PL 6.1.7, Parts List
6.1 WorkCentre 3335/3345 Main).
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Xerox WorkCentre 3345 Specifications

General

Print Technology	Laser
Print Speed	Up to 42 ppm
Print Resolution	Up to 600 x 600 dpi
Automatic Document Feeder	50 sheets
Duplex Printing	Yes
Monthly Duty Cycle	Up to 80, 000 pages
First Page Out Time (Black)	As fast as 6.5 seconds
Processor	600 MHz
Paper Input (Standard)	250 sheets
Paper Output	150 sheets
Scan Resolution (Optical)	Up to 600 x 600 dpi
Fax Speed	33.6 Kbps
Copy Resolution	Up to 600 x 600 dpi
Connectivity	USB, Ethernet, Wi-Fi
Functions	Copy, Print, Scan, Fax, Email
Mobile Printing	Apple AirPrint, Google Cloud Print, Xerox Print Service Plugin for Android, Mopria
Media Sizes Supported	Letter, Legal, A4, A5, B5, A6
Fax Transmission Speed	3 seconds per page
Maximum Paper Size	216 x 356 mm
Copy Speed (Black)	Up to 42 cpm