Xerox WorkCentre 3345 Service Manual

Troubleshooting
Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345
Service Manual
2-85
Fax Problems WC 3335 and 3345
If printer does not properly send or receive faxes, check the following:
1. Check your scan glass for marks and clean it.
2. Try connecting an analog phone set and listen for dial tone. Can you break the dial tone?
3. Use your cell phone to call the machine. Does the machine answer and squeal?
4. Use the machine to fax to your cell phone. Does it call you, and does it squeal when you answer?
5. The FAX mode should be selected.
6. Ensure that there is paper in the paper tray.
7. Ensure that the document is loaded in the ADF or on the document glass.
8. Replace the Feed Rolls and Separator Pads on the ADF or DADF.
9. A noisy phone line can cause line errors.
10. Check your printer by making a copy.
11. The Toner Cartridge and Drum Cartridge may be empty. Replace the Toner Cartridge and Drum
Cartridge.
12. The fax machine sending you the fax may be faulty.
13. Install a new ADF Assy (PL 7.1.1, Parts List 7.1 WorkCentre 3335 SCANNER and ADF) or DADF Assy
(PL 8.1.1, Parts List 8.1 WorkCentre 3345 SCANNER and DADF).

Xerox WorkCentre 3345 Specifications

General

Print Technology	Laser
Print Speed	Up to 42 ppm
Print Resolution	Up to 600 x 600 dpi
Automatic Document Feeder	50 sheets
Duplex Printing	Yes
Monthly Duty Cycle	Up to 80, 000 pages
First Page Out Time (Black)	As fast as 6.5 seconds
Processor	600 MHz
Paper Input (Standard)	250 sheets
Paper Output	150 sheets
Scan Resolution (Optical)	Up to 600 x 600 dpi
Fax Speed	33.6 Kbps
Copy Resolution	Up to 600 x 600 dpi
Connectivity	USB, Ethernet, Wi-Fi
Functions	Copy, Print, Scan, Fax, Email
Mobile Printing	Apple AirPrint, Google Cloud Print, Xerox Print Service Plugin for Android, Mopria
Media Sizes Supported	Letter, Legal, A4, A5, B5, A6
Fax Transmission Speed	3 seconds per page
Maximum Paper Size	216 x 356 mm
Copy Speed (Black)	Up to 42 cpm