Troubleshooting
Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only
Service Manual
2-30
15-330 DNS Connection
Failure
Cannot contact DNS server
to resolve SMTP host name.
Confirm that DNS server is
online. Contact Network
Administrator.
15-340 Mail exceed server
support
Maximum mail size
configured exceeds the
server limit.
Reduce the Max mail size
option. If failure persists,
contact Email
administrator.
15-400 LDAP
Communication
Failure
Cannot contact LDAP server. Check LDAP IP address or
Host name. Check that
LDAP port is correct and
open. If failure persists,
contact Network
Administrator.
15-410 LDAP Search Failed LDAP server returned an error
during transmission. Could
be related to LDAP server
authentication being
supported but not enabled
on the device, or maximum
search results exceed limits.
Try again. If failure
persists, contact Network
Administrator.
15-420 LDAP Search
Time-out Exceeded
Displayed when LDAP search
time-out has exceeded
parameter.
Resubmit job. If failure
persists, contact Email
administrator.
15-500 Session Time-out User has not touched the
keypad in a specified time
Login and try again
15-510 Scan Error Error at the Scanner. Check the scanner
connections. If problem
persists, replace the
scanner.
15-520 Stop pressed from
MFP
User has cancelled the Email
job.
None. Cancelled by user.
15-600 Authentication
Required
Authentication is disabled in
the MFP and the mail server
requires it.
Mail server requires
Authentication process.
Retry after checking
Authentication option is
enabled.
15-700 DNS Error DNS resolution failure or
DNS server not reachable.
Check your DNS server
setup or enter a valid
email address. If failure
persists, contact Email
administrator.
15-800 Pop3 Error POP3 protocol error or any
other error during POP3
session.
Enter a valid email
address. If failure persists,
contact Email
administrator.
Error Error Message Cause Initial Action Go To
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