Troubleshooting
Symptom Probable Causes Solutions
Only one color is faded.
Toner cartridge is
empty or damaged.
Check the condition of the toner cartridge and replace it if
necessary.
Color around the edge of
printing is incorrect.
is incorrect.
Adjust the color registration. For details, refer to Color
Registration on page 176.
Stray black dots or white areas
(dropouts).
The paper is outside
the recommended
specification range.
Replace the paper with a recommended size and type,
and confirm that your control panel and print driver
settings are correct. For details, refer to Supported Paper
on page 68.
There is debris on the
rollers.
Wipe the feed rollers with a clean damp cloth to remove
debris from the rollers.
Note: Do not touch the transfer roller or the exposed end
of the transfer belt. Fingerprints can cause print-quality
issues.
The toner cartridges
are not Xerox
®
toner
cartridges.
Ensure that the toner cartridges meet specifications and
replace them if necessary. For details, refer to
Consumables on page 182.
• Vertical black or color
streaks or multiple colored
streaks or lines.
• Streaks in only one color.
The toner cartridges
are not Xerox
®
toner
cartridges.
Ensure that the toner cartridges meet specifications and
replace them if necessary. For details, refer to
Consumables on page 182.
Debris in the printer
is dragging against
the toner before it is
fused.
Remove any debris or paper scraps from the paper path
under the rear cover.
There is a problem
with the toner
cartridge for that
color.
Check the toner cartridge for damage and replace if
necessary. For assistance, go to the Xerox
®
Support
website at www.xerox.com/office/WC6515support.
Xerox
®
WorkCentre
®
6515 Color Multifunction Printer 215
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