xiv TC70x Integrator Guide
When contacting support, please have the following information available:
•
Serial number of the unit (found on manufacturing label)
•
Model number or product name (found on manufacturing label)
•
Software type and version number
•
IMEI number
Customer Support responds to calls by email or telephone within the time limits set forth in support agreements.
If the problem cannot be solved by Customer Support, the user may need to return the equipment for servicing and
will be given specific directions. We are not responsible for any damages incurred during shipment if the approved
shipping container is not used. Shipping the units improperly can possibly void the warranty. Remove the SIM card
and/or microSD card from the device before shipping for service.
If the device was purchased from a business partner, contact that business partner for support.
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