Maintenance and Troubleshooting 12 - 7
2-Slot Charge Only Cradle
TC70x cannot find
any Bluetooth
devices nearby.
Too far from other
Bluetooth devices.
Move closer to the other Bluetooth device(s), within a
range of 10 meters (32.8 feet).
The Bluetooth device(s)
nearby are not turned
on.
Turn on the Bluetooth device(s) to find.
The Bluetooth device(s)
are not in discoverable
mode.
Set the Bluetooth device(s) to discoverable mode. If
needed, refer to the device’s user documentation for help.
Cannot unlock
TC70x.
User enters incorrect
password.
If the user enters an incorrect password eight times, the
user is requested to enter a code before trying again.
If the user forgot the password, contact system
administrator.
Table 12-1 Troubleshooting the TC70x (Continued)
Problem Cause Solution
Table 12-2 Troubleshooting the 2-Slot Charge only Cradle
Symptom Possible Cause Action
LEDs do not light
when TC70x or spare
battery is inserted.
Cradle is not receiving
power.
Ensure the power cable is connected securely to both
the cradle and to AC power.
TC70x is not seated
firmly in the cradle.
Remove and re-insert the TC70x into the cradle,
ensuring it is firmly seated.
Spare battery is not
seated firmly in the
cradle.
Remove and re-insert the spare battery into the
charging slot, ensuring it is firmly seated.
TC70x battery is not
charging.
TC70x was removed
from cradle or cradle was
unplugged from AC
power too soon.
Ensure cradle is receiving power. Ensure TC70x is
seated correctly. Confirm main battery is charging. The
4,620 mAh battery fully charges in less than six hours.
Battery is faulty. Verify that other batteries charge properly. If so,
replace the faulty battery.
The TC70x is not fully
seated in the cradle.
Remove and re-insert the TC70x into the cradle,
ensuring it is firmly seated.
Extreme battery
temperature.
Battery does not charge if ambient temperature is
below 0°C (32°F) or above 40°C (104°F).
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