Arris NVG599 - Page 80

Administrator’s Handbook
80
Each test generates one of the following result codes:
Below are some specific tests:
Result Meaning
* PASS: The test was successful.
* FAIL: The test was unsuccessful.
* SKIPPED: The test was skipped because a test on which it depended failed.
* PENDING: The test timed out without producing a result. Try running the test again.
* WARNING: The test was unsuccessful. The service provider equipment your modem connects to may not
support this test.
Action If Ping Fails, Possible Causes Are:
From the Check Connection Page:
Ping the Internet default gateway IP address DSL is down, DSL settings are incorrect; gateway’s IP
address or subnet mask are wrong; gateway router is
down.
Ping an Internet site by IP address Site is down.
Ping an Internet site by name Servers are down; site is down.
From a LAN PC:
Ping the modem’s LAN IP address IP address and subnet mask of PC are not on the same
scheme as the modem; cabling or other connectivity
issue.
Ping an Internet site by IP address PC's subnet mask may be incorrect, site is down.
Ping an Internet site by name DNS is not properly configured on the PC, site is down.