IP500/IP500 V2 Installation Page 49
15-601042 Issue 25i (03 January 2013)IP Office 8.0
System Overview: Supported Country Locales
1.13 IP Office Software Applications
The IP Office applications are available on a number of DVDs. These can be ordered at a nominal cost to cover order
processing and delivery. Separate installation packages for IP Office applications can also be downloaded from the Avaya
support website at http://support.avaya.com.
IP Office Release 8.0 Admin and
User DVD Set
These DVDs contain installation packages for all the main IP
Office administration and user applications. They also contain
documentation for IP Office.
· DVD 1: Contains the IP Office Administrator
Applications suite, IP Office Documentation, IP Office
User Applications, IP Office Voicemail Pro.
· DVD 2: Contains the Customer Call Reporter,
ContactStore for IP Office and one-X Portal for IP
Office applications.
Voicemail Pro ScanSoft TTS DVD
Set
Contains text to speech engines for use with Voicemail Pro's
TTS functions. Supports the same languages as Voicemail Pro
pre-recorded prompts except Hungarian.
IP Office Application Server DVD
Set
Install DVD for Voicemail Pro and one-X Portal for IP Office
applications as a Linux based server. The second DVD
contains open source material used for the first DVD.
IP Office Application Server TTS
DVD Set
Contains text to speech engines for use with Linux based
Voicemail Pro's TTS functions.
· It is acceptable to make copies of the Avaya IP Office DVDs listed above. However the content must remain intact,
unaltered and without change or addition. Avaya does not accept any liability and responsibility for damage or
problems arising from the use of such copies.
Programming Applications
The following applications are used to program and maintain an IP Office system. Typically they run on a PC connected to
the IP Office system via its LAN interface. These applications are all provided on the IP Office Administrator Applications
DVD and don't require any licenses.
Due to the nature of the applications, if installed on a PC at the customer site, this should be a secure PC or the PC of a
trusted user. If a voicemail server PC is also being installed with the IP Office system, the same PC can be used for the
programming and maintenance applications.
For maintainers, these applications can also be run remotely if a route for data connections to the customer's IP Office
exists from the maintainer's location.
· IP Office Manager
This tool is used to access all parts of the IP Office configuration. Different levels of access can be defined to control
which parts of the configuration the Manager user can view and alter. Manager is also used to upgrade the software
files used by an IP Office system.
· System Status Application
This application can be used to inspect the current status of IP Office lines and extensions and to view records of
recent alarms and events. It runs as a Java application.
· SNMP MIBs
Not an application as such. Using IP Office SNMP MIB files the status of the IP Office system to be monitored by
3rd-party SNMP applications such as Castlerock and HP OpenView. When configured for SNMP operation, the IP
Office can also send alerts for potential problems. IP Office systems also support the sending of the same alerts to
SMTP email or Syslog addresses.
· The alarms configurable for output via SNMP can also be output to SMTP email and or Syslog.
· The use of SNMP only supported with IP Office Essential Edition systems, it is not supported with IP Office Basic
Edition - PARTNER® Mode, IP Office Basic Edition - Norstar Mode and IP Office Basic Edition - Quick Mode
systems.
· Monitor (SysMon)
Monitor is a tool that can show a trace of all activity on the IP Office system in detail. As a consequence,
interpretation of Monitor traces requires a high-level of data and telephony protocol knowledge. Despite that
however, all IP Office installers and maintainers need to understand how to run Monitor when necessary as Avaya
may request copies of Monitor traces to resolve support issues.
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