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The fan doesn’t turn or turns too
slowly.
20.4 Sending the chamber back to BINDER GmbH
If you return a BINDER product to us for repair or any other reason, we will only accept the product upon
presentation of an authorization number (RMA number) that has previously been issued to you. An au-
thorization number will be issued after receiving your complaint either in writing or by telephone prior to
your sending the BINDER product back to us. The authorization number will be issued following receipt of
the information below:
• BINDER product type and serial number
• Date of purchase
• Name and address of the dealer from which you bought the BINDER product
• Exact description of the defect or fault
• Complete address, contact person and availability of that person
• Exact location of the BINDER product in your facility
• A contamination clearance certificate (chap. 24) must be faxed in advance
The authorization number must be applied to the packaging in such a way that it can be easily recognized
or be recorded clearly in the delivery documents.
For safety reasons we cannot accept a chamber delivery if it does not carry an authorization
number.
Return address:
BINDER GmbH, Abteilung Service
Gänsäcker 16, 78502 Tuttlingen, Germany
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