M710 User Manual 94
Troubleshooting
Other Issues
Print Quality
Problem Cause Corrective Action
Poor quality printing
Battery pack may be worn out
and not properly holding a
charge.
Battery life is approximately one
to three years, depending on its
use and care. Order a
replacement battery pack.
Dust or adhesives
accumulated on the printhead.
Clean the printhead. (See
“Cleaning Internal Components”
on page 87.)
On continuous labels, the
roller may have left an
indentation in the label supply.
Turn on the No Backfeed option
in SETUP, Config.
See “Printer Configuration” on
page 9.
No print on the label The label or ribbon is not
loaded correctly.
Reinstall the labels and ribbon.
“Loading Supplies” on page 16.
Void areas or lines appear on
printed text
Ribbon wrinkling. With the ribbon installed, tension
the ribbon by rotating the rewind
spool (top spool) in a downward
direction until all slack is
removed. If the problem
persists, install a new ribbon.
Faint print on labels Ribbon not advancing
properly.
Remove the ribbon and rotate
the top spool downward. See
“Loading Ribbon” on page 19.
If the problem persists, install a
new ribbon.
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