M710 User Manual 90
8 Troubleshooting
Use the following tables to troubleshoot and diagnose possible performance problems with your
printer. If the corrective action suggested does not work, contact Brady’s Technical Support Group.
See “Technical Support and Registration” on page iv.
Error Messages
Message Cause Corrective Action
Barcode exceeds height of
installed labels
The height specified in the
barcode settings is taller than
the label.
• Change the height setting for
barcodes. See “Barcode
Settings” on page 53.
• Install taller labels.
Barcode exceeds width of
installed labels
The barcode is wider than the
label.
• If the label is taller than it is
wide, try rotating the label. See
“Rotation” on page 46.
• Install wider labels.
Cover not closed Cover not closed. (A sensor
indicates when the printer cover
is fully latched.)
Push down firmly on cover until
you hear it latch. It should line
up evenly with printer case.
Cutter jam Label material is stuck in the
cutter blades.
Open the printer. Remove the
label supply. Clear the path of
the debris.
Data will not fit on installed
labels
The label supply is not the right
size for the amount of data on
the label.
Install a larger label supply. See
“Loading Labels” on page 16.
File incompatible with
installed labels
The label file was created for a
different label supply than is
installed.
Install the label supply that the
file was created for, or a similar
label supply.
When possible, the printer tells
you which label supply to install.
If the message does not specify
a label supply, try swapping a
continuous label supply with a
pre-sized label supply, or vice
versa.
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