Brother MFC-9420CN User Manual

C - 1
C
C
Troubleshooting
Error messages
As with any sophisticated office product, errors may occur. If this happens, your machine identifies
the problem and displays an error message. The most common error messages are shown below.
You can correct most problems by yourself. If you need more help, the Brother Solutions Center
offers latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com
.
Troubleshooting and routine
maintenance
ERROR MESSAGES
ERROR MESSAGE CAUSE ACTION
Calibrate
Calibration
Failed
The toner is getting low. Check that the toner cartridges are not low and try
again.
Check Tray#1
Check Tray#2
The indicated tray is not completely
closed.
Close the indicated tray properly.
Comm.Error Poor phone line quality caused a
communication error.
Try sending the fax again or try connecting the
machine to another telephone line. If the problem
continues, call the telephone company and ask them
to check your phone line.
Connection Fail You tried to poll a fax machine that is
not in Polled Waiting mode.
Check the other fax machine’s polling setup.
Cover Open
Close the back
cover(3)
The back cover is not completely
closed.
Close the back cover of the machine.
Cover Open
Close the front
cover(2)
The front cover is not completely
closed.
Close the front cover of the machine.
Cover Open
Close the inside
cover(1)
The inside cover is not completely
closed.
Close the inside cover of the machine.
Data Remaining Print data is left in the machine’s
memory.
Re-start printing from your computer.
Print data is left in the machine’s
memory. The interface cable was
unplugged while the computer was
sending the data to the machine.
Press Job Cancel. The machine will cancel the job
and clear it from the memory. Try to print again.
Disconnected The other person or other person’s fax
machine stopped the call.
Try to send or receive again.
Document Jam The document was not inserted or fed
properly, or the document scanned
from the ADF was too long.
See Document jams on page C-5.
See Using the ADF (automatic document feeder) on
page 2-10.

Brother MFC-9420CN Specifications

General

Print technology	Laser
Maximum resolution	1200 x 2400 DPI
Economical printing	Yes
Print speed (black, normal quality, A4/US Letter)	31 ppm
Print speed (color, normal quality, A4/US Letter)	8 ppm
Digital sender	No
Number of print cartridges	4
Scanner type	Flatbed scanner
Scanner features	Scan to: e-mail, image, OCR, file
Copier resize	25 - 400 %
Maximum copy resolution	600 x 600 DPI
Maximum number of copies	99 copies
Copy speed (black, normal quality, A4)	31 cpm
Copy speed (color, normal quality, A4)	8 cpm
Faxing	Color faxing
Fax memory	500 pages
Modem speed	33.6 Kbit/s
Fax speed dialing (max numbers)	200
Total input capacity	750 sheets
Maximum input capacity	250 sheets
Auto document feeder (ADF) input capacity	35 sheets
Maximum internal memory	576 MB
Bundled software	ScanSoft PaperPort Presto! PageManager
I/O ports	IEEE-1284 USB 2.0
Dimensions (WxDxH)	483.5 x 514 x 530 mm
Printer management	BRAdmin Professional, MIB-II
Networking features	10Base-T/100Base-TX
All-in-one functions	Fax, Scan
Color all-in-one functions	copy, fax, print, scan
Compatible operating systems	Windows 98(SE)/ Me/ NT WorkStation 4.0/ 2000 Professional/ XP Mac OS 9.1 - 9.2, Mac OS X 10.2.4+
Sustainability certificates	ENERGY STAR
Power consumption (standby)	85 W
Power consumption (PowerSave)	16 W
Power consumption (average operating)	1090 W
Operating temperature (T-T)	10 - 32 °C
Operating relative humidity (H-H)	20 - 80 %
Market positioning	Business