What does it mean when the Diagnostics LED flashes on my Contex Scanner?
A flashing Diagnostics LED indicates that an error was detected during the scanner’s Self-Test. Open WIDEsystem (the scanner icon on your system tray) and select the Status tab to view additional information about the error.
How to resolve a 'Paper Jam' error on my Contex Scanner?
A 'Paper Jam' error occurs when the scanner stops scanning and the Paper-Ready key shuts OFF (from blinking). To resolve this: * Remove the original from the scanner using the Paper-Back or Paper-Forward keys. * If the original doesn't respond to the Paper Forward/Back keys, remove the pressure-platen and take the original out of the scanning area. * Select the Soft-handling option in your scanning application. * Try feeding the document again to scan.
What does it mean when both wait and diagnostics LEDs flash on my Contex GX67D Scanner?
If both the Diagnostic and Wait LEDs are flashing, it indicates that the scanning area needs cleaning and the cameras need to be calibrated. Run through the scanner maintenance steps.
What to do if Contex GX67D Scanner appears as incorrectly installed after getting "Unknown device is found" message?
If the scanner appears incorrectly installed after receiving the "Unknown device is found" message, it's likely because you connected and tried to install the scanner before installing WIDEsystem. To fix this: 1. Remove the scanner entry from the Device Manager. 2. Shut down the PC, scanner and disconnect the scanner from the PC. 3. Reboot the PC and install WIDEsystem and Maintenance software.
Why WIDEsystem does not detect my Contex scanner?
If WIDEsystem doesn't detect the scanner, it could be due to: * An older WIDEsystem driver version. Install the WIDEsystem drivers from the CD-ROM that came with your scanner. * WIDEsystem drivers were not installed before connecting the scanner. Shut down the scanner and PC, unplug the connections, and restart the installation from step 1. * A loose interface connection. Unplug and firmly plug in the interface cable. * The system needing a reboot. Shut down the scanner and PC, unplug the connections. Then plug in the interface connections, turn on the PC, and when Windows is loaded, turn on the scanner.
What does it mean when the diagnostics LED flashes on Contex Scanner?
Open WIDEsystem (scanner icon on your system tray) and select the Status tab to view additional information about the error.
What to do if I got the “Unknown device is found“ message and continued installation of the Contex Scanner?
If you encounter the “Unknown device is found“ message during the scanner installation and the scanner is now incorrectly installed, follow these steps: 1. Remove the scanner entry in the Device Manager. 2. Shut down the PC and unplug the scanner, disconnecting it from the PC. 3. Reboot the PC and reinstall the WIDEsystem and Maintenance software.
How to prevent edge distortion with thick originals on the Contex GX67D Scanner?
If you observe edge distortion with thick originals on your Contex scanner, ensure that the Leading/trailing edge skipping option is set in your application.
Why are the application control keys not working on my Contex Scanner?
If the application control keys (one touch) do not work on your Contex scanner, check the One Touch setup entries in WIDEsystem. Also, check that the applications defined in the WIDEsystem One Touch setup entries are installed on your PC and that they are actually designed to work with your scanner’s application control keys.
Why are image sections misaligned on my Contex GX67D?
If you are experiencing stitching problems with your Contex scanner, resulting in misaligned image sections (overlapping pixels), remove the original from the scanner, turn the power off and then on to reboot so the scanner runs its self-test procedure. You can also remove the original from the scanner and run full scanner maintenance. It may also help to modify stitching parameters through your scanning application.
General| Type | Large format scanner |
|---|---|
| Maximum Scan Width | 67 inches |
| Optical Resolution | 1200 dpi |
| Interface | USB 3.0 |
| Color Depth | 48-bit |
| Scan Technology | CIS (Contact Image Sensor) |
| Supported Media Types | Paper, film |
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