Why is the Contex Scanner not scanning the whole image?
If you are not getting the whole image scanned on your Contex scanner, check in your scanning application that your size settings are either for Auto detection or correspond to the size of the whole original. Also, check that you are loading the original correctly in relation to your choice of Center-loading or Side-loading.
What does it mean when the Wait LED goes on during calibration of Contex Scanner?
If the Wait LED goes on during calibration on your Contex scanner, this indicates that the original should not be removed or moved during the Calibration procedure.
How to fix the error message 'Unable to Adjust Camera' on a Contex Scanner?
If you receive the error message “Unable to Adjust Camera” on your Contex scanner, ensure that the scanner is set for Normal (lowest) media thickness. Remove any torn pieces of paper or other loose objects from the scanning area. Clean the scanning area, reboot the scanner and then complete the maintenance steps (alignment and calibration).
What to do if I can’t operate Contex GX67D Scanner after a firmware upgrade failure?
If you can’t operate or contact the Contex scanner after a Firmware upgrade failure, likely due to a power interruption, you need to bring the scanner into firmware boot mode to reapply the firmware. You can also try to restart the scanner. Turn the scanner ON so it starts its Init-Sequence and activate the boot mode before the scanner moves into self-adjustment. On scanners with SCSI interface, you can force firmware boot mode by setting the DIL switch 7 to ON.
How to resolve 'Invalid Smart Card' or 'No Smart Card found' error on Contex GX67D Scanner?
If the Contex scanner shows the error message: 'Invalid Smart Card for this scanner type' or 'No Smart Card found', make sure a Smart Card is in the Smart Card slot and that the smart card contact side faces downwards and the card is inserted all the way in its slot. Then, shut down scanner power and restart to initialize with the smart card data.
Why are the Paper Ready lights RED on my Contex Scanner?
If the Paper Ready lights on your Contex scanner are RED, it could be because the pressure-platen is in a thick media setting but the scanner does not detect the media. If you are scanning thick media, insert the thick media into the scanner. Repeat the steps for correct adjustment for thick media.
What does it mean when the wait light flashes and diagnostics light is off on my Contex Scanner?
If the Wait light on your Contex scanner is flashing and the diagnostics light is off: * Remove any original from the scanner, and ensure the pressure-platen is set to the Normal position (not a thick media setting). * Turn the scanner off and then on. * Unplug the scanner and wait a few minutes before turning power on again.
How to fix 'Unknown device is found' message for Contex GX67D Scanner?
If the Contex scanner displays the message “Unknown device is found“: * Go through the installation steps for your interface board and its driver and control that the Windows device manager lists the interface option. * Shut down the scanner and PC, unplug the connections and restart the installation from step 1. * Unplug and then firmly plug-in the interface cable. * Control that the smart card contact side faces downwards and the card is inserted all the way in its slot. * Shut down the scanner and PC, unplug the connections. Then plug in the interface connections, turn on the PC and when Windows is loaded, turn on the scanner.
What to do if my Contex GX67D shows 'Paper Jam' error?
If you receive a “Paper Jam” error message on your Contex scanner, try the following: * Remove the original from the scanner. * Use the Paper-Back or Paper-Forward keys. * Select the Soft-handling option in your scanning application. * Feed the document again to scan.
How to troubleshoot WIDEsystem if it does not detect the Contex GX67D Scanner?
If WIDEsystem does not detect the Contex scanner: * Install the WIDEsystem drivers from the WIDEsystem TOOLS CD-ROM that came with your scanner. * Shut down the scanner and PC, unplug the connections, and restart the installation from step 1. * Unplug and then firmly plug in the interface cable. * Shut down the scanner and PC, unplug the connections, plug in the interface connections, turn on the PC, and when Windows is loaded, turn on the scanner.
General| Type | Large format scanner |
|---|---|
| Maximum Scan Width | 67 inches |
| Optical Resolution | 1200 dpi |
| Interface | USB 3.0 |
| Color Depth | 48-bit |
| Scan Technology | CIS (Contact Image Sensor) |
| Supported Media Types | Paper, film |
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