Table 34. Resolving errors (continued)
Problem Solution
Failure/Attention Indication on
Operator Panel display.
Review tickets on the Check Event Ticket Log on Management GUI.
Attention LED is lit on the front
or the rear of the Base Module.
Review tickets on the Check Event Ticket Log on Management GUI.
Failure/Attention Indication on
Management GUI Library
Dashboard
Tap the icon to see information about the event.
Attention LED and Cleaning
LED are lit.
This problem is likely caused by a drive that requires cleaning.
v Check Event Ticket Log on Management GUI.
Single Character Display (SCD)
is shown on drive.
1. Review tickets on the Check Event Ticket Log on Management GUI.
2. Use SCD. See Drive Single Character Display.
The Attention LED is lit but the
Cleaning LED is not lit after a
cartridge load.
The library was unable to complete the requested operation with the selected tape
cartridge.
v Use cartridges that are compatible with the drive type.
v Use the correct type of cartridges for the operation. For example, use a cleaning
cartridge for cleaning.
v Make sure that you are using a Universal cleaning cartridge.
The Cleaning LED is lit after a
cleaning cartridge was used.
The cleaning cartridge is expired. (A cleaning cartridge expires after 50 cleaning
cycles.)
v Replace the cleaning cartridge.
A particular cartridge sets off
the Attention LED and possibly
the Cleaning LED.
Retry the operation with a different cartridge.
If the Attention LED is cleared, and then immediately redisplays each time that a
particular cartridge is reloaded, that cartridge must be suspected as defective.
v Export the cartridge and load a known good cartridge. In some cases, a
cartridge can be worn out, the memory is defective, or was formatted as a
Firmware Upgrade cartridge.
v Any cartridge that is suspected of being defective or contaminated must NOT
be reused in any drive.
v If the bad cartridge is a cleaning cartridge, it might be expired.
Event Notification on Host, SNMP, or Email
Host receives error message.
v Use ITDT. See “The ITDT firmware update, dump retrieval and drive test tool ”
on page 77.
v Use Sense Data. See “Sense data” on page 100.
SNMP Monitoring system
receives trap.
Check Event Ticket Log on Management GUI.
Event is received by email
notification.
Check Event Ticket Log on Management GUI.
Cartridge Movement Problems
74 Dell EMC ML3 Tape Library: User's Guide
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