Troubleshooting
190 Operating Instructions M-TYPE DELTA - 01.0 - 08/2019
5002 Information Incorrect class or machine ID 
connection error
• Change class
• Perform reset
5003 Information Data version is too old • Perform reset
5004 Information Checksum is incorrect • Perform reset
6360 Information No valid data on external 
EEprom (internal data 
structures are not compatible 
with the external data storage 
device)
• Software update
6361 Information No external EEprom 
connected
• Connect machine ID
6362 Information No valid data on internal 
EEprom (internal data 
structures are not compatible 
with the external data storage 
device)
• Check machine ID connection
• Switch off the control, wait until the 
LEDs have gone out, and then switch on 
the control again
• Software update
6363 Information No valid data on internal and 
external EEprom (software 
version is not compatible with 
the internal data storage 
device, emergency operating 
features only)
• Check machine ID connection
• Switch off the control, wait until the 
LEDs have gone out, and then switch on 
the control again
• Software update
6364 Information No valid data on internal 
EEprom and no external 
EEprom connected (the 
internal data structures are not 
compatible with the external 
data storage device)
• Check machine ID connection
• Switch off the control, wait until the 
LEDs have gone out, and then switch on 
the control again
• Software update
6365 Information Internal EEprom defective • Replace control
6366 Information Internal EEprom defective 
and external data not valid 
(emergency operating features 
only)
• Replace control
6367 Information Internal EEprom defective and 
external data not valid 
(emergency operating features 
only)
• Replace control
Code Type Possible cause Remedial action