84 Troubleshooting
275: Multi-hopper error
The multi-hopper has encountered a critical error. The card will be canceled.
1. Press the printer P
OWER button to power off the printer.
2. Press the POWER button again to power on the printer.
If the error occurs again, request service.
276: Multi-hopper card jam
The multi-hopper did not move a card into the printer.
Press the U
SER button to clear the error. If a card was jammed, it is moved to the reject tray.
277: Multi-hopper pick error
The multi-hopper did not pick a card from the input hopper cartridge.
1. Unlock the multi-hopper.
2. Remove each cartridge and make sure that cards are loaded properly.
3. Make sure that the cartridges are installed correctly.
4. Check the exception slide.
5. Lock the multi-hopper.
Embosser Messages
If your printer includes the optional embosser, the following messages indicate a condition in the
embosser.
125: Emboss critical error
The embosser has encountered a critical error. The card will be canceled.
1. Press the printer P
OWER button to power off the system.
2. Request service.
The system must remain powered off.
126: Emboss format error
The emboss data sent does not match the format set in the embosser. The card will be canceled.
HINTS & TIPS
Make sure that the data sent contains the correct number of characters.
Ask your system administrator to make sure that all data to be embossed is encrypted.
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