CR825 and CE875 Instant Issuance System User’s Guide 73
Printer Messages
The following messages indicate a condition in the printer.
Close and lock doors
A secure door is physically unlocked on the system.
1. Gently try to open all secure doors on the system.
2. Close any open door and lock the printer and/or embosser using the key.
100: Request not supported
The printer does not support the personalization being requested for the card. The card will be
canceled.
Change the card data to match the printer’s options and settings, or print to a printer that is
configured to support the personalization being requested.
Press the U
SER button on the printer to clear the message.
Send the card again.
103: Printer problem
The printer had an error. The card will be canceled.
1. Press the printer P
OWER button to power off the printer.
2. Press the POWER button again to power on the printer.
104: Critical problem
The printer had a serious error. The card will be canceled.
1. Press the printer POWER button to power off the printer.
2. Request service.
The system must remain powered off.
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